Real People (Pty) Ltd
Collections Consultant- Seasonal Temp- Engage grade 3
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Evolution Group
2026/08/13 East London
Job Reference Number: EG-612
Department: Contact Centre
Business Unit
Industry: Call Centre
Job Type: Temp
Positions Available: 20
Salary: R4 407,00 - R16 030,00
Temporay staff required for the festive season. Ability to earn high commission.
Responsibilities
- Contact customers via phone to collect overdue payments
- Work with customers to negotiate payment plans and resolve payment issues
- Use communication skills to build rapport with customers and encourage payment
- Document all communication with customers in a clear and concise manner
- Meet daily, weekly, and monthly collection targets to earn commission
- Work independently, while staying in touch with team leader or manager
- Follow up on payment promises and commitments made by customers
- Escalate difficult collection cases to the appropriate team leader or manager
- Maintain compliance with all collection laws and regulations
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Job Requirements
- Grade 12
- Tertiary qualification would be advantageous
- At least 1 year of experience in collections or customer service would be advantageous
- Excellent communication and negotiation skills
- Ability to work independently and meet collection targets
- Strong attention to detail and organization skills
- Ability to handle difficult customers and situations with tact and professionalism
- Knowledge of collection laws and regulations is an asset
- Computer literacy essential
- A reliable internet connection and a quiet workspace
Working Conditions
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- The position is available until the end of January 2027 when your performance will be evaluated and you will be considered for a permanent position.
- This is a commission-based role.
- The Minimum Income is R5259.00.
- The Maximum Income while on a seasonal contract will be R25 000.00.
- Maternity Leave is UNPAID.
- While employed on the Seasonal Contract, they will not be allowed to take Annual Leave during the period of 15th December 2026 to the 08 January 2027, except for public holidays.
- Please note that consultants are required to work shifts in line with operational requirements.
- Shift preferences cannot be requested or guaranteed.
- Your allocated shift will be communicated to you upon successful completion of your training.
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