Real People (Pty) Ltd
Collections Consultant- Seasonal Temp- Engage grade 3
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Evolution Group
2026/08/19 East London
Job Reference Number: EG-613
Department: Contact Centre
Business Unit
Industry: Call Centre
Job Type: Permanent
Positions Available: 20
Salary: R4 407,00 - R16 030,00
Responsibilities
- Contact customers via phone to collect overdue payments
- Work with customers to negotiate payment plans and resolve payment issues
- Use communication skills to build rapport with customers and encourage payment
- Document all communication with customers in a clear and concise manner
- Meet daily, weekly, and monthly collection targets to earn commission
- Work independently
Job Description
- Contact customers via phone to collect overdue payments
- Work with customers to negotiate payment plans and resolve payment issues
- Use communication skills to build rapport with customers and encourage payment
- Document all communication with customers in a clear and concise manner
- Meet daily, weekly, and monthly collection targets to earn commission
- Work independently, while staying in touch with team leader or manager
- Follow up on payment promises and commitments made by customers
- Escalate difficult collection cases to the appropriate team leader or manager
- Maintain compliance with all collection laws and regulations
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Job Requirements
- Grade 12
- Tertiary qualification would be advantageous
- At least 1 year of experience in collections or customer service would be advantageous
- Excellent communication and negotiation skills
- Ability to work independently and meet collection targets
- Strong attention to detail and organization skills
- Ability to handle difficult customers and situations with tact and professionalism
- Knowledge of collection laws and regulations is an asset
- Computer literacy essential
- A reliable internet connection and a quiet workspace
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Working Conditions
The Work from Home Call Centre Collection Agent will work remotely and will be responsible for providing their own workspace. This is a commission-based role. The job may require sitting for long periods and using a headset or phone.
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