White Oak UK
Collections & Litigation Manager
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About White Oak
White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak’s team of 170 specialists currently services a loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018. As a financing affiliate of White Oak Global Advisors, LLC (WOGA), White Oak is able to access investor capital to support White Oak’s lending activities to complement its funding from banks and other financial institutions.
Our Values
Our values define our corporate culture and reinforce what is important to us. We encourage high standards of behaviour and accountability at all times which make our organisation stronger and more successful. Our Company Values are:
Collaboration
- Teamwork
- Strong working relationships internally and externally.
Agility
- Perseverance
- Solutions focused
- Flexibility
- Innovative
Respect
- Integrity
- Ownership
- Accountability
Excellence
- Expertise in role
- Diligence
- Client focussed
Description of Role and Key Responsibilities
Litigation
- Provide assistance for cases under litigation
- Interaction with solicitors and legal team to ensure cases are progressed in a proactive manner
- Ensure all appropriate searches are undertaken to prepare an account for litigation
- Manage in-house litigation call stack
- Chase down dividends from insolvencies.
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Long Term Payment Arrangements (LTPA)
- Set up LTPA where this is the optimal outcome for White Oak
- Collecting customer payments in accordance with LTPA, which includes conducting regular comprehensive reviews (research on Directors, recent financial activity, current job status, financials leading to increasing payments and managing lapsed payments)
- Proactive movement of non-adhered LTPAs to litigation.
Arrears/Collections
- Collection of the company’s arrears cases
- Corresponding by phone, email and letter to external customers and stakeholders
- Always deliver a consistent and professional level of service
- Achieve set revenue targets and call quality objectives
- Handle each call promptly and in the correct manner, updating records accordingly
- Follow Company policies and procedures at all times, ensuring that legislative requirements are met
- Negotiating settlements in line with settlement policy where this provides the optimal outcome for White Oak.
- Any other request deemed reasonable from your line manager
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Core Skills and Knowledge
- Experience in B2B Asset Finance is essential for this role
- Experience of county court and high court debt recovery procedures including bankruptcy and insolvency matters
- Excellent communication skills in all forms; confident telephone manner and excellent customer service skills
- Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties
- Knowledge and experience of working in a collection’s role
- Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
- Experience of working in a fast-moving environment and ability to work under pressure
- Have the ability to relate to people from a variety of different backgrounds
- Be persuasive, persistent and self-motivated
- Show empathy, assertiveness, tact and resilience
- Good numeracy and literacy skills
- Capable of working independently as well as part of a team
- Excellent organisational and time management skills
- Attention to detail
- Computer literacy
- Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.
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