Splend
Collections Officer
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About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the Role
The Collections Officer at Splend plays a critical role in ensuring we maintain a healthy cash flow by contacting customers to recover overdue payments. We use communication and negotiation skills to resolve outstanding debts while maintaining positive relationships with clients.
This role is one of our busiest and no two days will be the same, when dealing with our wide range of customers. If you love the fast-paced nature of collections and working with customers to resolve outstanding payments, we would love to hear from you!
Responsibilities
- Ensure incoming payments are accurately tracked and processed. Monitoring customer accounts, ensuring timely invoicing, and collecting payments.
- Oversee and handle customer accounts that are past due or in default and prioritise collections efforts.
- Track overdue accounts and identify patterns of potential risks. Send payment reminders, email follow-ups, and make calls to resolve outstanding balances.
- Match and post incoming payments to the correct invoice. Ensure deposits are made accurately and ensuring ledger entries are up to date.
- Reconcile in-house system with general ledger accounts to ensure entries match financial records. Address discrepancies in billing or payments by collaborating with internal teams.
- Recovering overdue payments. Negotiating repayment solutions and ensuring all recovery efforts comply with FCA regulations and ethical debt collections practices.
- Analyse overdue accounts to identify the cause of non-payment and prioritize recovery efforts. Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies.
- Ensure all collections efforts adhere to applicable laws such as the Fair Debt Collections Practices Act (FDCPA), the Financial Conduct Authority (FCA) or other local regulations.
- Serve as the primary point of contact for debtors to address concerns and provide guidance during negotiations.
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What You'll Bring
- Knowledge of financial systems and regulations
- Experience working in an automotive background
- Capability in MS Office suite of products, specifically Microsoft Excel
- Excellent numerical, written, and communication skills
- Can quickly and effectively solve customer problems
- Presents a cheerful, positive manner with customers
- Develop better, faster, or less expensive ways to do things
- Works collaboratively with others to produce innovative solutions
- Strong administration skills
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Benefits & Support
- 💰 Bonus scheme: Opportunity to earn based on your performance
- 🏖️ Annual leave: 25 days + bank holidays
- 🎂 Day off for your Birthday!
- 📖 Dedicated Learning & Development platform
- ❤️🩹 Private Health Insurance and Monthly Wellness Allowance
- 💭 Employee Assistance Program
Our Process
- Intro with our Talent team to understand your background, aspirations, and answer your questions.
- Interview with the hiring manager to discuss your experience and how it aligns with this role.
- Where it applies, we’ll ask you to complete a practical case study.
- Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
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