Stakeholder Management

• Build strong relationships across Operations, Risk, Compliance, Finance, and Transformation teams
• Act as the key point of contact for portfolio performance and collections strategy
• Influence senior stakeholders through clear, data-driven insight and recommendations

What you'll get to own

• End-to-end performance of the collections portfolio, from early arrears through to recoveries.
• Collections strategy and treatment optimisation, using data to improve arrears, cure rates, losses and customer outcomes.
• Portfolio insight and recommendations, identifying trends, risks, hotspots and opportunities for improvement.
• Residual value, write-off and voluntary termination performance, assessing financial impact and driving better outcomes.
• Fair customer outcomes and regulatory alignment, ensuring activity supports Consumer Duty and FCA expectations

Requirements

Key Experience & Skills

Essential

• Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas and data analysis. Significant experience in collections strategy and portfolio management within financial services (motor finance strongly desired)
• Strong analytical and numerical skills with the ability to interpret large datasets and identify trends. Experience of segmentation, strategy design, and optimisation across collections lifecycle
• Experience producing management information (MI), dashboards and performance reporting.
• Excellent stakeholder management and influencing skills at all levels
• Knowledge of portfolio performance metrics, forecasting techniques and risk analysis.
• Ability to perform data validation, reconciliation and quality assurance activities.
• Excellent attention to detail and problem-solving skills
• Experience with Power BI, Tableau or similar data visualisation tools

Desirable

• Regulated Motor Finance experience
• Experience supporting or leading transformation or change initiatives
• Experience using SQL to extract, manipulate and analyse data

Attributes & Behaviours

• Analytical thinker with the ability to interpret complex data, identify trends and draw meaningful conclusions
• Commercially aware, understanding the impact of portfolio performance on profitability, risk and customer outcomes.
• Attention to detail, producing accurate analysis and reporting whilst maintaining high standards of quality.
• Proactive and curious, seeking to understand root causes and identify opportunities for improvement.
• Problem solver, able to assess issues objectively and recommend practical, evidence-based solutions.
• Customer-focused, considering customer outcomes alongside financial and operational performance.
• Collaborative, building effective relationships across Finance, Risk, Collections, Customer Care, Credit and Vehicle Re-marketing teams.
• Strong communicator, capable of translating complex data into clear, actionable insights for a range of audiences
• Continuous improvement mindset, challenging existing processes and identifying opportunities to enhance reporting, controls and portfolio performance.
• Adaptable and resilient, working effectively in a fast-paced environment with changing priorities

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.