Mitie Cleaning & Hygiene Services
Collections & Resolutions Co-ordinator - Fire & Security
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ROLE: Accounts Receivable & Collections Specialist
HOURS: Full Time
LOCATION: Northampton
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Accounts Receivable & Collections Specialist who will support the timely collection of outstanding debt, resolve customer queries and disputes, and work collaboratively with finance, operational and commercial teams to drive strong cash collection performance.
Role Responsibilities
- Collect and process revenues in line with agreed payment terms, SLAs and company procedures.
- Build and maintain professional relationships with customers and internal stakeholders to ensure timely debt recovery and query resolution.
- Investigate, manage and resolve disputes, escalations and overdue debt issues, working closely with finance, sales and operational teams.
- Lead and support regular debt review meetings, providing analysis and updates on outstanding balances and collection activities.
- Maintain accurate records across all relevant systems whilst delivering excellent customer service and ensuring compliance with company policies and procedures.
Required Qualifications
Applicants must meet the below-defined requirements for the role.
- Previous experience within an Accounts Receivable, Credit Control or Collections function.
- Strong understanding of end-to-end collections processes, dispute management and debt recovery practices.
- Preferred Experience using CASH and SAP.
- Microsoft Excel skills, with the ability to analyse and interpret large data sets. (pivot tables, etc)
- Strong account/ledger reconciliation skills.
- Excellent communication and stakeholder management skills, with the ability to influence outcomes and build effective working relationships.
- Ability to manage multiple priorities, work to strict deadlines and maintain high levels of accuracy.
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What's in it for you?
- Competitive salary and benefits package.
- Ongoing training and development opportunities to support your career progression.
- The opportunity to join a collaborative and supportive team within a leading facilities management organisation.
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Vikrant Verma at Vikrant.Verma@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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