PE Global
Collections Specialist
Birmingham
Posted about 13 hours ago
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PE Global are currently recruiting for a Collection Specialist for an initial contract role until the end of the year with a leading company in the Food industry, based in Birmingham.
Responsibilities
- Review outstanding debt, offering guidance and support to resolve complex queries.
- Support with customer escalations, this will involve customer phone calls, emails, and on occasions face to face to recover monies owed.
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed.
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle.
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends.
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings.
- Identify potential customer risks / behaviours and escalate to Credit Risk Analyst.
- Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders.
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Requirements
- Credit control experience preferred
- Expert in financial / ledger analysis
- High-level SAP competence
- Experience in a fast-moving consumer goods or consumer packaged goods company
- Proficient organisational, prioritisation, and time management skills
- Strong numerical, analytical, and logical reasoning skills
- Experience of working within a customer facing role
- Experience in an Order to Cash environment
- Advanced knowledge of MS Office Applications, particularly Excel
- Able to identify and remove barriers to enable team success
- Effective Business Partnering
- Conflict and Relationship Management
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Skills
Credit Control
Financial Analysis
Ledger Analysis
SAP
Order to Cash
Microsoft Excel
Conflict Management
Relationship Management
Root Cause Analysis
Dispute Management
Stakeholder Management
Time Management