Nationwide
Collections Strategy Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Collections Strategy Specialist
We are looking to hire a Collections Strategy Specialist to join our growing team. This is an exciting opportunity for an experienced collections and credit risk professional who is passionate about delivering positive customer outcomes while driving business performance through data-led strategies.
In this role, you will be responsible for developing and maintaining strong, collaborative relationships with a wide range of stakeholders, including Second Line Risk, Underwriting, Frontline Operations, Compliance, Customer Insight, and Product teams.
Responsibilities
As a Collections Strategy Specialist, your role will include:
- Driving the delivery of collections and recoveries strategies to ensure we offer the right treatments to Credit Card customers in arrears, at the right time.
- Utilizing your knowledge and experience, using data analysis, to drive the direction of the customer journeys for Credit Card customers in arrears.
- Drawing conclusions, offering solutions, and making recommendations that contribute to achieving our businesses ambitions, ensuring they support customers in line with risk appetite, within regulatory guidelines, and deliver delightfully surprising customer solutions.
- Identifying opportunities to enhance collections performance, support sustainable growth, and ensure fair customer outcomes through responsible and effective collections practices.
- Working closely with senior stakeholders to contribute to the development, evaluation, and delivery of strategic change initiatives, communicating effectively across multiple audiences and helping to embed change throughout the business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
People Management
As a people leader, you will manage a small team, providing coaching, mentoring, and ongoing support to develop capability and drive high performance.
Requirements
The successful candidate will possess:
- Excellent stakeholder management skills.
- A strong analytical mindset.
- The ability to translate complex data into meaningful business insights and actionable recommendations.
Working Arrangements
This is a 12-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration, so there will be a regular requirement to attend our Leeds site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Virgin Money Integration
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
Benefits
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised, and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location