Jensten Group
Commercial Account Handler
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Basil Fry & Company, part of Jensten are Hiring!
We’re looking for an enthusiastic Commercial Account Handler to join our established and supportive team in Leatherhead.
Working alongside our experienced brokers, you’ll play a key role in servicing new and existing commercial insurance clients, including major scheme-based clients.
What you will be doing
The role includes:
- Managing renewals and mid-term adjustments
- Obtaining and presenting competitive quotations
- Building strong, long-term client relationships
- Working closely with insurers and underwriters to deliver tailored solutions
- Responding to client queries and ensuring accurate records
- Handling invoicing and general policy administration
What you will bring:
- At least 2 years’ General Commercial Insurance experience, ideally in Commercial Vehicles, Motor Fleet, Public Liability or Employers’ Liability
- Has a confident telephone manner and strong customer service skills
- Is organised, proactive and able to work effectively as part of a team
- Acturis experience would be an advantage.
- Has a genuine interest in developing a career in commercial insurance
- CII study/progression is advantageous — and fully supported by us
This is a fantastic opportunity for someone with commercial insurance experience who wants to broaden their skills, take on variety and build a long-term career in broking.
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When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover - a massive X4 of salary
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually
About Us
Basil Fry & Company is a trading name of Jensten Insurance Brokers Limited. Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams and market-leading risk management services.
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
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Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
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