Marval Software
Commercial Account Manager
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Commercial Account Manager (CAM)
Location: Remote (UK) with occasional office and customer site visits
Salary: £30,000–£50,000 dependant on experience + Uncapped Commission (Unlimited OTE)
Join Marval Software – Help Shape the Future of Service Management
At Marval Software, we've been helping organisations deliver exceptional IT and Enterprise Service Management solutions for decades. As a company co-founded by one of the original co-authors of the ITIL® framework, we're proud of our heritage while continuing to innovate for customers around the world.
We're looking for a commercially driven Commercial Account Manager (CAM) to join our growing team. This is an exciting opportunity for someone who thrives on building lasting customer relationships, identifying growth opportunities, and delivering real commercial value.
If you're passionate about account management, enjoy strategic customer conversations and want the freedom to manage your own success, we'd love to hear from you.
The Role
As a Commercial Account Manager, you'll become the primary commercial contact for an established portfolio of customers. You'll work closely with key stakeholders to understand their business objectives, identify opportunities to improve their services, and help them maximise the value they receive from Marval's solutions.
Rather than simply maintaining accounts, you'll focus on growing customer relationships through consultancy services, software expansion, and long-term strategic planning. You'll also be responsible for ensuring customer renewals are completed on time while driving recurring revenue growth across your customer portfolio.
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What You'll Be Doing
- Build trusted commercial relationships with customers at both executive and operational levels.
- Identify opportunities to grow customer accounts through consultancy, software, and additional services.
- Lead strategic commercial discussions focused on customer value and long-term success.
- Develop service improvement plans that increase customer adoption and recurring revenue.
- Manage contract renewals and ensure a smooth renewal process.
- Conduct regular commercial reviews to strengthen customer partnerships.
- Work closely with Sales, Marketing, Professional Services and Technical teams to deliver the best customer outcomes.
- Maintain an accurate sales pipeline and consistently achieve commercial KPIs.
What We're Looking For
Essential
- At least 3 years' experience in Account Management, Customer Success, or Business Development.
- Experience within SaaS, Enterprise Software, Managed Services (MSP) or a similar technology environment.
- Excellent communication, presentation, and negotiation skills.
- Strong commercial awareness with the ability to build compelling business cases.
- Comfortable engaging with senior decision-makers and C-suite executives.
- Self-motivated with excellent organisational and relationship-building skills.
- Willingness to travel to customer sites when required.
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Desirable
- Knowledge of Service Management or IT Service Management (ITSM).
- Understanding of SaaS commercial models and service contracts.
- Experience managing software renewals and recurring revenue.
- Familiarity with ITIL or Enterprise Service Management solutions.
Why Join Marval?
At Marval, you'll be joining a business with an outstanding reputation and a genuine passion for delivering value to customers.
We offer:
- Competitive salary of £30,000–£50,000, depending on experience.
- Unlimited earning potential through an uncapped commission structure.
- Flexible remote working with autonomy to manage your own diary.
- The opportunity to represent an industry-leading Service Management solution.
- A collaborative, supportive culture where your ideas matter.
- The chance to play a key role in Marval's continued UK and international growth.
- A business with a rich heritage, co-founded by one of the original authors of the ITIL framework.
Ready to Make an Impact?
If you're a commercially minded Account Manager who enjoys helping customers succeed while driving business growth, we'd love to hear from you. Apply today and become part of a team that's helping organisations around the world transform the way they deliver services.
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