Commercial Account Manager Apprentice

Commercial Account Manager Apprentice

Location: North Yorkshire (TS9 5PT)
Closing Date: 21 days (Friday 30 October 2026 at 11:59pm)
Posted on: 8 October 2026

Summary

To be the first point of contact for a defined list of customers. Handling order requests, queries and help deliver excellent customer service. Ensure accurate and timely recharge of additional costs.

Wage: £15,600 to £24,784.50, depending on your age
Training course: Business administrator (level 3)
Hours: Monday to Friday – 8.30am - 5pm (37.5 hours per week)
Start date: Monday 2 November 2026
Duration: 1 year 6 months
Positions available: 1

Work

• Handle customer order requests and provide accurate and timely information about services, lead times and costs.
• Keep customers informed of any impact or changes to their orders as soon as possible and in the case of delays, provide alternative options and costs with the communication.
• Ensure key events of the transports are communicated immediately such as load and delivery confirmations.
• Through the creation of an order, ensure all the required details are captured in the system and communicate key requirements to other internal departments to ensure all customer requests are met.
• Through the kickback report and review of the jobs after completion, review, advise the customer and recharge all applicable additional costs.
• Review and monitor templates against completed orders to ensure all necessary instructions are available for relevant parties.
• Review complaints and implement safeguards to avoid repeated issues.
• Highlight to Team Leader any costs repeatedly incurred that are unrecoverable.
• Monitor OTIF performance by customer and provide improvement plans to achieve consistent high score.
• Compile and produce any customer requested reports, such as OTIF, extra cost reports etc. within the timeframe required.
• KPIs
  • Achieve service and financial targets and operate within set budgets
  • Deliver outstanding levels of customer service
  • Develop and maintain excellent relationships with both internal and external stakeholders.

Where you'll work

Bulk Tainer Logistics Ltd
22 Ellerbeck Court
Stokesley Industrial Estate
North Yorkshire
TS9 5PT

Training

Training provider: ZENITH TRAINING LIMITED
Training course: Business administrator (level 3)
Course contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.