Insure Recruitment Ltd
Commercial Account Manager
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Are you an experienced insurance professional looking to take the next step in your career?
We are working with an award-winning global insurance business in Birmingham that is looking for an Insurance Account Manager/Account Handler to join its established team. This is an excellent opportunity to develop your commercial insurance career, managing and supporting a strong SME portfolio across a broad range of commercial insurance classes, with exposure to clients within the public sector.
The opportunity
You will be responsible for servicing an existing portfolio of clients, with a strong focus on client retention, account development and identifying cross-selling opportunities.
The role would suit someone with existing commercial insurance experience, although the business is also open to candidates from high-volume personal lines, underwriting or claims backgrounds who can demonstrate strong client-facing skills and the potential to transition successfully into commercial broking.
Responsibilities
- Preparing documentation for new customers, capturing their insurance requirements accurately.
- Obtaining renewal terms, researching suitable alternatives and preparing renewal information for Account Managers.
- Coordinating renewal quotations across an existing client portfolio.
- Handling mid-term adjustments and responding to client requirements.
- Managing insurer queries and confirming policy coverage.
- Processing policies and ensuring all required documentation is completed accurately.
- Supporting Account Managers in delivering a high level of client service.
- Identifying opportunities to retain, develop and cross-sell within existing accounts.
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Ideally, you'll have:
- Experience within commercial insurance or strong personal lines, preferably across a range of products.
- Experience working in a sales-focused or target-driven environment would be advantageous.
- Strong client-facing and relationship-building skills.
- Excellent organisation, attention to detail and the ability to manage deadlines.
- A proactive, process-driven approach.
- Strong written and verbal communication skills.
- Experience with Acturis is desirable.
- A strong understanding of the importance of confidentiality and handling customer information appropriately.
The business is also happy to consider candidates who don't have a traditional commercial broking background.
This could include:
- High-volume Personal Lines professionals – particularly those with experience handling more complex/manual policies rather than predominantly e-trade business.
- Underwriters – particularly those with strong client-facing skills who are looking to move into broking.
- Claims professionals – particularly those who have developed strong customer relationships, negotiation skills and commercial awareness.
What matters most is your insurance knowledge, client-facing ability, attitude and willingness to develop within commercial insurance.
Salary & benefits
The role offers a highly competitive salary, depending on experience and suitability. You will also benefit from:
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- Pension contribution scheme.
- 25 days' annual leave, with the option to buy or sell additional holiday.
- Lots of flexible benefits, including gym membership, season ticket allowances, etc.
- Excellent career progression, with the opportunity to develop towards handling mid-market and corporate clients.
- Professional development and support towards relevant CII qualifications.
- The role offers a hybrid working arrangement of 2 days in the office and 3 days from home.
During the initial three-month induction period, the successful candidate will be expected to attend the office 3 days per week to support training, development and integration into the team.
Why apply?
This is a great opportunity for an insurance professional who wants to build on their existing experience and progress into broader commercial insurance, within a well-established global business that offers genuine long-term development opportunities.
If you're commercially minded, client-focused and ready for your next step, we'd love to hear from you.
Please apply today with your most up-to-date CV or get in touch with Insure Recruitment for a confidential chat, 01483 668 700 or email careers@insurerecruitment.com
At Insure Recruitment, we work with clients who are committed to building diverse, inclusive and authentic workplaces. If you're excited about this opportunity but don't meet every requirement, we still encourage you to apply. Your experience may be exactly what we're looking for in this or another opportunity.
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