Lawes Consulting Group
Commercial Account Manager
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Job title: Commercial Account Manager
Salary: £45,000 (dependent on experience)
Location: Buckinghamshire
PURPOSE OF ROLE
Our client, a leading and well-established insurance provider, is looking for a Commercial Account Manager to join a high-performing team. The purpose of the role is to build strong, lasting relationships with a portfolio of commercial and rural clients, driving retention and identifying opportunities for additional revenue, all while delivering a service tailored to each customer's individual needs.
RESPONSIBILITIES
- Manage a portfolio of commercial clients, developing long-term relationships that support their specific requirements.
- Contribute to wider business growth by proactively identifying cross-selling opportunities.
- Deliver consistently high standards of service to both new and existing customers, following through on commitments and exceeding expectations.
- Build strong working relationships across the team and with key contacts.
- Ensure all client interactions, instructions, and documentation are handled in line with compliance and regulatory requirements.
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DAY-TO-DAY
- Acting as the main point of contact for a varied portfolio of commercial clients, handling queries and account matters.
- Reviewing client needs and spotting opportunities to broaden their cover.
- Processing customer instructions and maintaining accurate, compliant documentation.
- Liaising with colleagues and key stakeholders to ensure a seamless client experience.
- Keeping technical and professional knowledge up to date through ongoing development.
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EXPERIENCE
- Proven track record within a commercial insurance environment.
- Demonstrable experience in a customer-facing role, delivering exceptional service.
- Good working knowledge of the commercial insurance sector; exposure to rural or agricultural risks would be an advantage.
SKILLS
- Excellent verbal and written communication.
- Strong IT skills.
- Relationship-building and account management ability.
- Organised, compliant, and detail-focused.
If you have the relevant experience or know someone who does, please contact Joe Cappalonga on 07458 162842 or email joe@lawesgroup.co.uk
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