Virgin Active & KAUAI
Commercial Administrator
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As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional, and social wellbeing. By bringing together expert guidance, genuine community, personalized experiences, and innovative technology, we make wellness feel accessible, welcoming, and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.
We are looking for a Commercial Administrator to join our Commercial Team.
Role Type: Permanent
Number of hours: 40
The Role:
- Own the day-to-day validation of sales activity, checking that records are complete, accurate, and ready for commission processing.
- Review exceptions and investigate discrepancies with the relevant teams, resolving or escalating issues before agreed cut-off dates.
- Coordinate the monthly referral process, validate submissions, and upload approved referral information into Microsoft Dynamics and exerp.
- Apply authorized retrospective membership offers where an error has been confirmed, following the agreed approval process.
- Process approved sales-related credits in Exerp and maintain a clear record of the request, evidence, approval, and outcome.
- Maintain accurate trackers and audit trails, producing regular updates on volumes, exceptions, turnaround times, and recurring issues.
- Work closely with Customer Experience, Data, Commercial, Finance, and club teams to create clear hand-offs and consistent ways of working.
- Manage incoming queries, balance daily activity with monthly deadlines, and keep stakeholders informed of progress.
- Handle member, colleague, and commercial information responsibly, following data-protection requirements and internal controls.
- Identify practical opportunities to simplify processes, reduce repeat errors, and improve the experience for members and colleagues.
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Who We’re Looking For
- Experience in administration, sales support, finance operations, data processing, or another accuracy-critical environment.
- A strong eye for detail, confidence working with numbers, and a methodical approach to checking information.
- Confidence using Microsoft Excel and business systems; experience with Microsoft Dynamics and/or Exerp would be an advantage.
- Clear written and verbal communication, with the confidence to question discrepancies and explain decisions constructively.
- The ability to organize competing priorities, work independently, and deliver reliably to daily and monthly deadlines.
- Sound judgment and discretion when handling confidential member, colleague, and commission information.
- A good standard of numeracy and written English; no specific professional qualification is required.
- Availability to work 40 hours per week, typically 9:00am to 6:00pm, based at the Support Office.
- A proactive, collaborative mindset and a commitment to Virgin Active's values and member experience.
What You’ll Get
- The opportunity to be part of a brand redefining the future of wellness.
- A premium environment with industry-leading facilities.
- Development and progression opportunities aligned to your level.
- Access to a vibrant, engaged member community.
- The platform to build your career, reputation, and impact.
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Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up to 5%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Private Dental and Healthcare Insurance – your physical health is important, and we want you to have access to healthcare should you require it.
- Life Assurance 4x your salary – which we hope you will not need.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - where not only can you communicate with your colleagues across the Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays, and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans, savings plans, and personal finance expertise.
- Mental health support with our Health Heroes employer assistance program offering 6 free counselling sessions.
- Complimentary corporate letting services with Dexters – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
Pay Range
£28,000—£30,000 GBP
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