Ecovision
Commercial and Roofing Customer Support Agent
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Commercial and Roofing Customer Support Agent
Contracted Hours: 37.5 paid hours per week between the hours of 08:00AM to 18:00PM.
Reports to: Subject Matter Expert – Commercial and Roofing, Customer Success Manager (Operational Performance Manager).
Location: Ecovision, Pure Offices, Quedgeley, Gloucester.
Salary: Competitive
About the job:
We seek a highly organised, detail-focused commercial and roofing customer support agent to join our growing team. This role is critical in supporting the planning, scheduling, and delivery of field and installation work across commercial and domestic sites. You will work closely with field engineers, subcontractors, and clients to ensure projects are completed efficiently, within scope, and to a high standard.
About Ecovision:
Ecovision has extensive experience designing, installing, and managing distributed rooftop solar PV asset portfolios across the UK.
- We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity).
- Our clients are primarily Portfolio Investors, Councils, and Housing Associations.
- We have a strong track record of managing long-term solar performance and work with clients to minimize operational costs while maximizing renewable energy generation.
Benefits of working at Ecovision Asset Management:
- Free work social events including Christmas Party and summer activity
- Strong team culture, our staff are our focus
- Contributory pension (up to 5%) with overpayment option
- Buy and carry over annual leave facility
- Death in service cover
- Company sickness pay
- Employee Assistance programme
- 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
- Long service awards
- Excellent maternity, adoption, surrogacy, and paternity benefits
- Rapidly growing Company with career support, defined progression structures, and significant opportunity for career progression
- Flexi working of hours and location that facilitates a work/life balance
- Bike to work scheme
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What you’ll do:
- Manage customer contacts through multiple channels
- Book commercial site periodic inspections and commercial site fault visits, ensuring all relevant information is provided to customers, including RAMS (Risk Assessment and Method Statement), Statement of Works, and equipment details
- Coordinate installation work using provided checklists to ensure completeness and compliance
- Manage coordination of all PPP (Planned Preventative Maintenance) works, liaising with clients regarding equipment needs, scheduling, and RAMS documentation
- Coordinate and manage roofing workflow, including working with in-house and subcontract roofing teams, as well as scaffolding and equipment providers
- Update all tracking systems relating to the cost of sales, including equipment, hotel bookings, and subcontractor costs
- Review completed fieldwork (site visit sheets) to ensure billing accuracy and identify any required revisits or further actions
- Support smooth communication between clients, engineers, and the operations team to ensure high-quality project delivery
- Maintain clear records and documentation in Salesforce CRM and project tracking systems
- Support field service engineers with daily challenges and diary management
- Dialler Campaigns
- Liaising with account management team (supporting/assisting with escalations)
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What you’ll need:
- Proven experience in project coordination, scheduling, or operations support
- Strong attention to detail and organizational skills
- Excellent communication skills and ability to liaise effectively with internal teams, subcontractors, and clients
- Strong problem-solving and multitasking abilities
- Experience managing workflows and tracking project progress
- Comfortable working with CRM and project management systems (Salesforce experience desirable)
- Experience in renewables, energy, or construction sectors is advantageous but not essential
Diversity and Inclusion statement:
Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring, and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome, and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to HR on hr@ecovision.co.uk
To apply:
If you wish to apply, please send a CV and covering letter to hr@ecovision.co.uk
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