• Coordinate defined commercial projects and priority workstreams, maintaining plans, milestones, risks, dependencies, decisions, and status updates.
• Support the standardisation of commercial processes, templates, and ways of working; identify avoidable delays or duplication and recommend practical improvements.
• Undertake focused market, competitor, or customer research to support commercial discussions and business cases.

Stakeholder communication

• Act as a dependable coordination point between the Group Commercial Lead and key stakeholders across the Group.
• Build effective working relationships with colleagues at all levels, using professional judgement when handling confidential or commercially sensitive information.
• Prepare clear briefing notes, updates, and presentations tailored to senior leadership and other audiences.
• Communicate actions and deadlines clearly, challenge missing or incomplete information appropriately, and support collaboration across locations and functions while escalating where progress is at risk.

Governance, compliance, and record keeping

• Ensure commercial proposals, pricing decisions, quotations, and contracts follow the appropriate review and approval routes before issue or commitment.
• Maintain complete, accurate, and accessible records that provide a clear audit trail of decisions, approvals, and actions, including those arising from reviews or audits.
• Handle personal, customer, and commercially sensitive data in accordance with data-protection requirements and company policy.
• Work within applicable pharmaceutical, quality, GDP, anti-bribery, and compliance requirements, seeking specialist advice and escalating concerns when needed.

Authority and role boundaries

The role is accountable for the accuracy, organisation, and timely progression of the commercial information and actions it coordinates. The postholder may recommend priorities, improvements, and escalation but does not approve pricing, margin exceptions, contractual terms, or other commitments unless formal authority is separately delegated. Technical, financial, regulatory, quality, and legal decisions remain with the relevant authorised function or decision-maker.

Key working relationships

• Group Commercial Lead
• Business-unit commercial and sales teams
• Finance
• Operations
• Supply Chain
• Quality
• Regulatory Affairs
• Legal and Compliance
• IT and data teams
• Senior leadership
• Relevant external customers, partners, or suppliers

Person specification

Essential experience and skills

• Previous experience in a commercial coordination, sales operations, project coordination, PMO, business support, or similar role.
• Strong organisational skills, with the ability to manage several priorities, owners, and deadlines without losing attention to detail.
• Confidence working with numerical and commercial information, including the ability to spot gaps, inconsistencies, and changes that require attention.
• Strong Microsoft Excel, PowerPoint, Word, and Outlook skills, with the ability to produce accurate reports and professional presentation materials.
• Experience maintaining trackers, dashboards, action logs, or CRM records and following activity through to completion.
• Clear written and verbal communication, including confidence engaging with senior stakeholders and constructively chasing actions.
• High standards of discretion, judgement, and integrity when handling confidential or commercially sensitive information.
• A proactive, practical approach and the resilience to work effectively in a fast-paced, changing environment.

Desirable experience

• Experience within pharmaceuticals, healthcare, distribution, manufacturing, or another regulated environment.
• Experience supporting tenders, proposals, pricing activity, customer onboarding, contracts, or product launches.
• Experience using CRM, ERP, business-intelligence, or workflow systems.
• Experience coordinating activity across several business units, locations, or countries.

Qualifications

• Good standard of education, including English and Mathematics or equivalent.
• A relevant degree or professional qualification in business, commercial management, project management, finance, or a related area is advantageous but not essential where equivalent experience is demonstrated.

Values and behaviours

• Ownership: Takes responsibility for accurate information, clear actions, and reliable follow-through.
• Excellence & Impact: Produces high-quality work and focuses effort on outcomes that improve commercial delivery.
• Efficiency & Value: Simplifies processes, reduces duplication, and uses time and information well.
• On It: Acts with pace, stays ahead of deadlines, and raises issues before they become blockers.
• Tenacity: Maintains momentum, follows through constructively, and remains effective when priorities change.

Measures of success

• Commercial reports and meeting packs are accurate, concise, and delivered to the agreed timetable.
• The Group Commercial Lead has a reliable, current view of priorities, pipeline, decisions, risks, and overdue actions.
• Commercial opportunities, proposals, and cross-functional actions progress with fewer avoidable delays or gaps.
• Trackers, CRM records, and commercial documents are current, well controlled, and easy for stakeholders to use.
• Stakeholders experience clear communication, constructive follow-up, and dependable coordination.
• Practical process improvements are identified and implemented, generating measurable time, quality, or visibility benefits.