Finsbury Food Group
Commercial - Customer Excellence Coordinator
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This is what you’ll actually do!
You’ll act as a key point of contact for customers, supporting the day-to-day running of the customer care process and ensuring queries are handled professionally and efficiently.
You’ll process customer orders accurately and in a timely manner, taking orders via telephone and email while ensuring all information is recorded correctly.
You’ll proactively communicate with customers regarding stock availability, transport updates, and any supply issues, ensuring expectations are managed and solutions are identified where needed.
You’ll also investigate and resolve customer queries and complaints while maintaining a high level of service throughout.
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Day to day, you’ll complete stock checks, carry out data validation, maintain accurate records and documentation, and communicate effectively with third-party suppliers and internal teams.
You’ll build strong working relationships across departments and develop a strong understanding of products and business processes to support the wider team.
This is a busy role where priorities can change quickly, so you’ll need to be comfortable managing multiple tasks while maintaining attention to detail and delivering a positive customer experience.
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Ideally this is you!
- Strong communication and interpersonal skills with the ability to build effective relationships
- Good IT skills, particularly Microsoft Office
- Organised with the ability to manage multiple tasks and priorities
- High attention to detail and accuracy
- Positive and proactive with a willingness to learn
- Comfortable building relationships with customers and colleagues
- Strong problem-solving skills and a can-do attitude
- Adaptable and able to work effectively in a fast-paced environment
- Strong team player with a good work ethic
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