Job Title: Commercial Director – Sales & Customer Growth

Experience: 8+ Years

Location: London

Employment Type: Full-time

Working Pattern: 5 days per week, with a minimum of 4 days in the office

About Optimiser

Optimiser is a growing technology company providing a connected technology ecosystem to organisations across a range of industries, including Hospitality, Membership & Charities, Media and Real Estate.

We are looking for an experienced Commercial Director – Sales & Customer Growth to take ownership of the commercial and customer-facing side of the business.

This is a senior but highly hands-on role, offering the successful candidate the opportunity to shape and build Optimiser’s sales function as the business grows. You will personally lead new business development, sales meetings, product demonstrations, follow-ups, proposals and negotiations, while also leading our existing Customer Success team and building your own sales team over time.

Key Responsibilities

• Own Optimiser’s sales and new business strategy.
• Personally generate, develop and convert new business opportunities.
• Lead product demonstrations, sales meetings and commercial negotiations.
• Build and manage a structured sales pipeline and forecast.
• Develop relationships with senior decision-makers and strategic accounts.
• Lead and develop the Customer Success team.
• Drive customer retention, upsell and account growth.
• Provide senior oversight of major customer issues and escalations.
• Develop partnerships and new routes to market.
• Work closely with Product to provide structured customer and market feedback.
• Build the future sales and commercial team as the business grows.
• Reduce unnecessary day-to-day commercial dependency on the Founder & CEO.