MRJ Recruitment
Commercial Growth Director
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Commercial Growth Director
Internet Marketplace | B2C | Digital Growth
Own the number. Own the customer outcome. Build the next phase of growth.
We’re partnering with a major consumer internet marketplace to appoint a Commercial Growth Director into a newly created, highly influential leadership role.
We’re looking for a commercially minded business leader who can take ownership of a strategically important area of the marketplace and run it with the mindset and accountability of a MD. You’ll own the commercial trajectory, customer outcomes and growth strategy for your area, bringing together Product, Technology, Data, Marketing, CRM, Commercial and Operations to make it happen.
The opportunity
You’ll take responsibility for a major customer proposition within a high-volume digital marketplace used by millions of consumers.
Your challenge will be to understand the customer, understand the economics and identify where the biggest opportunities exist to drive sustainable growth. That could mean increasing customer frequency and retention, improving conversion, developing new propositions, increasing lifetime value, improving the customer journey or finding completely new ways to monetise and grow the platform.
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You’ll have significant freedom over how you achieve those outcomes. Success won't be measured by features shipped or roadmaps delivered. It will be measured by the commercial and customer impact you create.
Day-to-day, you will have genuine accountability for:
- The strategy and commercial trajectory of your area
- Revenue, profit and long-term customer value
- Customer acquisition, engagement, frequency and retention
- The end-to-end customer proposition and experience
- Investment decisions and commercial trade-offs
- Identifying and validating new growth opportunities
- Building a clear, outcome-led growth plan
- Mobilising senior teams across the organisation to deliver it
- Measuring performance and demonstrating tangible commercial impact
The person we are looking for
You could currently be a Commercial Director, Growth Director, General Manager, Business Unit Director, Proposition Director, Customer Director or a commercially focused Product leader. What matters more than your title is what you've actually owned and delivered.
Experience within a high-volume B2C digital business would be particularly relevant, for example: Marketplaces | eCommerce | Travel | Subscription | Loyalty | Retail | Consumer Technology | FinTech | Online Services.
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We're particularly interested in people who sit at the intersection of commercial strategy, customer experience, growth and technology and have the evidence to show the commercial impact they've personally created.
And we want someone who can demonstrate that they have:
- Personally carried a meaningful commercial number
- Owned revenue, P&L or significant commercial outcomes
- Built and executed strategies that created measurable growth
- A strong understanding of customer and unit economics
- Made investment decisions based on commercial return
- Improved metrics such as revenue, conversion, frequency, retention or lifetime value
- Led major cross-functional initiatives
- Mobilised senior stakeholders without relying on hierarchy
- Used data, experimentation and customer insight to make decisions
- Operated comfortably between board-level strategy and hands-on execution
Interested?
We are shortlisting for the role from Monday 5th October and would love to hear from you. If you've build a business or product area, get in touch today and let's chat.
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