Moco Museum London Ltd.
Commercial Host
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IN ART WE TRUST
Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors, we now shake things up in London. Our goal? To make art fun, bold, and for everyone.
At Moco, we showcase work by icons like Basquiat, Warhol, Kusama, and street legends like Banksy, whose art challenges power and speaks to the people.
We celebrate the voices that are not always found in traditional museums—from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages, and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life.
Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert—just open-minded, energetic, and ready to be part of something exciting.
THIS IS YOU
The role is **Commercial Host—**our museum’s front-facing sales and marketing ambassador, responsible for driving ticket, membership, and promotional sales, while delivering exceptional visitor experiences.
You will:
- Act as the museum’s first point of contact
- Combine energy and professionalism to engage visitors, promote content, and share Moco’s dynamic offerings (including group tickets, memberships, and the ‘Pink Experience’)
- Elevate each visitor’s journey through personalised touches, upselling opportunities, and guiding guests through tickets, concessions, and special offers
- Blend art knowledge with strong sales skills to maximise revenue and ensure every visitor leaves informed, inspired, and excited to return
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KEY RESPONSIBILITIES
- Welcome visitors with warmth and professionalism—your role is Moco’s human introducer.
- Sell tickets, memberships, promotions, and store offerings enthusiastically.
- Distribute promotional materials and engage guests to highlight Moco’s exhibitions, events, and experiences.
- Achieve daily sales conversion targets (30%–40%) and contribute to revenue growth.
- Answer visitor questions confidently about tickets, memberships, events, and artworks.
- Boost guest loyalty through feedback handling, personalisation, and upselling extensions.
- Enhance experiences (e.g., offering complimentary upgrades or tailored introductions to collections).
- Facilitate visitor navigation and directional assistance.
- Collaborate with Visitor Experience Hosts to align promotions with marketing initiatives.
- Serve both indoors and outdoors independently as needed.
REQUIREMENTS
- Fluent in English, with another language a plus.
- Friendly, engaging, and energised by human connections.
- Customer service or hospitality experience is essential.
- Reliable, punctual, and available for weekends/evenings (daily museum operations).
- A team player with strong communication and initiative.
- Curiosity about modern/contemporary art is advantageous (not mandatory).
- Eligible to work in the UK.
- Starting by mid-July.
WHAT MOCO OFFERS YOU
Career Growth & Culture
A team that thrives on creativity, inclusivity, and collaboration. Join a workplace where you’re encouraged to:
- Bring unique perspectives
- Experiment and innovate
- Grow professionally in a forward-looking environment
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Social opportunities include Friday drinks and team-building events, fostering a culture of connection and belonging.
Perks & Benefits
- £12.71/hour (for applicants aged 21+)
- Work with a global, energetic team in the stunning London West End, amid the city’s cultural pulse.
- Discounts on Moco gift shop and free entry with family/friends.
- Vivid internal events calendar for colleagues.
- Support to execute ideas and develop your career.
The Moco Way
We trust in art as a force for connection and change. Moco isn’t just bold—it’s pink, playful, disruptive, and full of passion.
Are you nodding “yes”? If so, apply with your CV and/or cover letter—show us why you belong at Moco. Your place in our fun, fearless culture is waiting.
ABOUT US
Moco Museum has reshaped the global art conversation—from Museumplein in Amsterdam, the Gothic Quarter in Barcelona, and now nestled near Marble Arch in London, we’ve earned a reputation as the haven for modern iconoclasts and aspiring dreamers.
Our collections feature classics by Basquiat, Warhol, Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley, and Tracey Emin alongside today’s immersive stars. We unite millions of guests, challenging expectations and sparking dialogue that fuels the human spirit. Every day, we evolve through art—connecting, inspiring, and inviting bold thinking. Come join the movement. What’s your art saying?
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