Blacksmith Insurance Brokers
Commercial Insurance Account Handler
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Blacksmith Insurance Brokers
Blacksmith Insurance Brokers is a growing, FCA-regulated brokerage with offices in London, Manchester, and Glasgow. We specialise in tailored commercial insurance solutions, providing businesses across multiple sectors with the protection they need. Our firm is built on expertise, integrity, and a commitment to delivering exceptional client service.
We are currently seeking an experienced Commercial Insurance Account Handler to join our team, working from any of our London, Manchester, or Glasgow offices on a hybrid basis, managing a portfolio of clients and delivering high-quality insurance solutions.
The Role
The Commercial Insurance Account Handler will be responsible for servicing commercial clients, providing expert advice, and managing policy renewals and new business quotations.
Key Responsibilities
- Client Management: Develop and manage insurance programs to protect clients' assets and liabilities.
- New Business & Renewals: Handle renewals, mid-term adjustments (MTAs), endorsements, and claims support for a portfolio of clients.
- Market Research & Insurer Negotiation: Research potential clients and negotiate with insurers to secure the best coverage.
- Documentation & Compliance: Ensure accuracy in policy documentation, apply correct policy wordings, and comply with FCA regulations.
- Collaboration: Work closely with Account Executives, Directors, and insurers to ensure efficient service delivery.
- Customer Service: Provide a high-quality advisory service, reviewing and securing appropriate cover at competitive premiums.
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Ideal Candidate
The successful candidate will have:
- A minimum of 2 years' experience in a commercial brokerage (Account Handler level).
- Strong knowledge of Commercial Insurance, including Property, Liability, Business Interruption, Professional Indemnity, and Hospitality.
- Excellent communication skills to liaise with clients, insurers, and internal teams.
- Proficiency in Acturis or a similar insurer-backed CRM system.
- Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
- Ability to work from one of our London, Manchester, or Glasgow offices at least two days per week, with hybrid flexibility for the rest.
- Fluency in English.
- Relevant Insurance Qualification (or willingness to work towards it).
- Italian speaking is a plus.
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Key Performance Indicators (KPIs)
- Achieve targets for new business, renewals, and cross-selling, ensuring profitability.
- Maintain FCA compliance in all activities.
- Deliver a high level of accuracy, efficiency, and professionalism in client interactions.
Compliance & Ethics
- Ensure all business activities fully comply with FCA regulations and company procedures.
- Adhere to Data Security and Data Protection Laws.
- Promote Treating Customers Fairly (TCF) principles in all activities.
Benefits
- Competitive Salary
- Hybrid position — flexibility to work from home and from any of our London, Manchester, or Glasgow offices
- Bonus Scheme — performance-based incentives
- Private GP medical access
- Gym Discount
- Birthday Day Off
- Career Path Support — funded professional qualifications and development opportunities
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