Commercial Lead - FCDO

Commercial Governance and Service Assurance

• Develop and maintain clear commercial governance guidance that supports consistent decision making, contractual compliance, and effective account delivery.
• Support resolution of client questions relating to commercial obligations, chargeable activity, and scope interpretation, working collaboratively with finance and operations colleagues.
• Ensure appropriate governance and escalation routes are in place for commercial decisions, contract interpretation, and client commitments.

Commercial Performance, Insight, and Decision Support

• Lead management and oversight of all commercial reporting, analyzing operational data across the client's property portfolio
• Provide clear, action-oriented commercial performance updates that support client discussions, account decisions, and contract governance forums.
• Guide the team in preparing for commercial reviews, ensuring assumptions, risks, client commitments, and proposed actions are accurate, consistent, and timely.

Process Management and Compliance

• Ensure that appropriate process and systems controls are in place and maintained to guarantee the integrity of all contractual and commercial transactions
• Ensure all contractual arrangements are compliant with central government requirements and recognized quality management processes
• Maintain audit-ready documentation and reporting standards

People Management

• Provide effective strategic leadership and direction to the account team by encouraging a culture of open and constructive collaboration and teamwork
• Ensure all staff are well trained on contract management systems and commercial processes

Core Competencies

The Commercial Lead will demonstrate the following competencies:

• Essential: Extensive central government contracting experience, including deep knowledge of government procurement frameworks, regulations, and compliance requirements
• Essential: Strong commercial analysis skills with proven ability to interpret complex data, identify trends, and provide actionable insights
• Essential: Exceptional cross-geographic communication capabilities with demonstrated ability to translate complex contractual requirements, government procurement frameworks, and compliance obligations into clear, actionable operational solutions for English-speaking teams across 12 different European geographies. Must possess the proven ability to adapt communication style to suit diverse audiences—from frontline operational staff to senior stakeholders—and effectively bridge the gap between commercial/contractual language and practical day-to-day operations.
• Experience in contract management, commercial governance, client partnering, performance insight, and decision support.
• Deep understanding of commercial drivers, contract P&Ls, the drivers of value and risk, and impact of changes in contract scope, portfolio profile, and resource levels
• In-depth operational experience understanding client requirements, industry delivery, and contracting models
• Client focus to recognize that driving client satisfaction is our best path to mutual growth and value-add
• Anticipates and understands emerging needs of the client and trends in the market
• Demonstrated ability to build trusted senior client relationships and lead commercially sensitive conversations with confidence, clarity, and professionalism.
• Able to influence outcomes across client, account, operational, and finance stakeholders while maintaining a balanced commercial perspective.
• Strong communicator with ability to advise and influence senior stakeholders and subject matter experts across a diverse range of topics
• Ability to partner with account and sales leaders to engage with clients on contract changes, management of scope increases, variations to resource models, glidepaths, etc.
• Can critically review commercial, contract, and operational information to provide constructive and relevant feedback and advice; shares learnings from comparable situations
• Leads by example and instills strong client focus into ways of working and process design
• Proven effective strategic leader with demonstrated skills in hiring, coaching, and mentoring

Experience

• Government contracting experience (minimum 5 years)
• University degree or professional qualification in business, commercial management, finance, or relevant field
• 10 years' experience preferably in multinational organizations with regional exposure across EMEA
• Experience in leading commercial functions in matrix environments including ability to manage through complexity and ambiguity
• Business partnering and commercial management experience in complex, multi-site environments
• Demonstrated track record of successful contract negotiation and management
• Experience with commercial strategy, pricing approaches, client-facing governance, and performance management.

Location

Remote – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement https://www.us.jll.com/en/careers/candidate-privacy-statement.

For additional details, please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us https://www.us.jll.com/en/contact-us page > I want to work for JLL.