Macro
Commercial Manager - Public Sector
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Location London
Working Location Category Based
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter, and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, the successful candidate will provide day-to-day commercial management support, including commercial support during bids, contract negotiations, and across a Public Sector portfolio. The role will manage the delivery of commercial contract support to account management teams across the portfolio and lead the development of commercial solutions for projects and contractual issues.
The role will also lead on identifying and managing legal, financial, and commercial risks and opportunities in collaboration with account leads. In addition, the role will drive the adoption of, and create awareness of, commercial policies and procedures among account teams and senior managers.
Key Responsibilities
- Advise Contract Managers and Sector Directors on queries and interpretations regarding contract terms.
- Advise Contract Managers and Sector Directors on driving commerciality across existing contracts and new business opportunities.
- Ensure the portfolio maintains risk and opportunity registers, with all items supported by clear action plans.
- Lead the management and resolution of risks and opportunities in collaboration with operational stakeholders.
- Provide advice and support to account teams on contract variations, ensuring they are executed in accordance with specific contractual requirements and internal policies and procedures, while identifying opportunities for commercial benefit.
- Provide commercial-focused guidance and support across the organisation.
- Complete commercial records and documentation for use throughout the organisation.
- Prepare documentation and review contract documents to support the commercial team during bids and negotiations.
- Contribute to the development and improvement of internal systems, processes, and procedures to meet commercial requirements.
- Review and approve documents requiring internal commercial sign-off within the delegated level of authority.
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About You
The ideal candidate will have:
Technical Competencies
- Substantial experience in managing and tendering for public sector contracts.
- Substantial experience in identifying, driving, and influencing the delivery of commercial benefits.
- Substantial experience in risk and opportunity management.
- Substantial experience in resolving complex issues.
- Substantial experience in managing and negotiating KPIs and payment mechanisms.
- Experience leading negotiations with third parties on contractual terms and conditions and schedules.
- Good working knowledge of key terms and principles relevant to contract negotiations.
- Knowledge of bid, financial, and FM-centric operational processes.
- Digitally competent.
- Substantial experience in commercial contract management.
- Experience managing and delivering various CCS/GCA frameworks, as well as JCT and NEC4 forms of contract.
Industry Competencies
- Ability to identify, understand, and explain key commercial and contractual risks and opportunities.
- Experience working with different forms of contract relevant to different sectors and packages of work.
- Excellent ability to interpret, manage, and advise on contractual obligations.
- Experience within the FM and Managed Services sector.
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Professional Competencies
- Effective communicator with the ability to work collaboratively with teams and stakeholders at different levels of seniority.
- Strong problem-solving and analytical skills.
- Strong demonstrable understanding of contract terms and their application.
- Experience in managing processes and procedures.
Leadership Competencies
- Experience managing cross-functional teams.
- Ability to share key information, best practices, and learning with colleagues.
- Experience managing small teams, providing guidance, direction, and coordination.
- Strong stakeholder management skills, with demonstrable evidence managing both internal and external stakeholders.
- Self-awareness and a commitment to identifying and developing the strengths and areas for improvement of themselves and others.
Further Qualifications, Certifications & Experience
Relevant professional experience, degree, or equivalent qualification in Business or other relevant subjects.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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