Smith+Nephew
Commercial Manager - Recon
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Life. Unlimited.
At Smith+Nephew we design and manufacture technology that takes the limits off living.
We are looking for a commercially astute and strategic Commercial Manager to lead the development and execution of innovative commercial partnerships across some of our most important and complex NHS accounts. This is a highly visible role where you will work closely with senior internal stakeholders and healthcare decision-makers to shape customer solutions, optimise commercial performance, and accelerate business growth.
If you thrive in a strategic customer-facing environment, enjoy solving complex business challenges, and have a passion for delivering value-based healthcare solutions, we would love to hear from you.
What will you be doing?
As Commercial Manager, you will be responsible for identifying and prioritising high-value strategic NHS accounts and developing long-term commercial growth plans that deliver mutual value for Smith+Nephew and our customers. You will lead complex contract negotiations, develop innovative commercial offerings, and build strong relationships with senior procurement, finance, and executive stakeholders across the healthcare system.
Key responsibilities include:
- Developing and delivering strategic account plans and a three-year forward pipeline for priority accounts.
- Leading opportunity management activities to drive commercial excellence and maximise business success.
- Designing and implementing value propositions tailored to customer needs and organisational priorities.
- Managing complex commercial negotiations, pricing strategies, service agreements, and contract terms.
- Building and maintaining senior-level relationships with NHS Trusts, procurement leaders, finance directors, and executive stakeholders.
- Driving stakeholder mapping, customer influence strategies, and non-clinical engagement plans within target accounts.
- Collaborating with Business Unit Directors, Sales Directors, Area Business Managers and cross-functional teams to deliver innovative commercial solutions.
- Managing framework agreements and contract governance while partnering closely with Legal teams to ensure commercially robust outcomes.
- Analysing profitability and developing strategies to optimise account- and brand-level gross margin performance.
- Leading tender and procurement activities whilst identifying opportunities to simplify, standardise, and improve commercial outcomes.
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What will you need to be successful?
We're looking for a commercially driven professional who combines strategic thinking with strong relationship-building and negotiation skills.
You will bring:
- Significant experience within the medical device industry, preferably within Orthopaedics or a related healthcare sector.
- A proven track record of securing new business opportunities and delivering commercial growth.
- Experience negotiating pricing, contracts, and commercial agreements with hospital decision-makers.
- Strong consultative or solution-selling experience.
- Experience working within complex matrix organisations.
- Knowledge of public-sector healthcare procurement, ideally within the NHS environment.
- Strong analytical skills with the ability to interpret data, develop insights, and communicate compelling commercial narratives.
- Excellent presentation, influencing, and stakeholder management skills.
- Experience engaging with senior healthcare stakeholders including Procurement and Finance leadership teams is highly desirable.
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You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging: Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website www.smith-nephew.com
Your Future: Generous annual bonus and pension schemes, Save As You Earn share options
Work/Life Balance: Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities
Your Wellbeing: Private health and dental plans, healthcare cash plans, income protection, life assurance and much more
Flexibility: Hybrid working model (for most professional roles)
Training: Hands-on, team-customised mentorship
Extra Perks: Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts
Sales roles: Choose between a company car or a generous cash car allowance
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