Johnson Controls
Commercial Operations and Enablement Specialist
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What You Will Do
As a Commercial Operations and Enablement Specialist within our Controls EMEA business, you will support the commercial excellence agenda by driving data quality, sales process discipline, reporting accuracy, pipeline visibility, and sales enablement activities. Working closely with Sales, Service, Marketing, Product Management, Finance, Pricing, and Operations teams, you will help strengthen CRM adoption, improve commercial performance tracking, and enable data-driven decision-making across the region. This role offers the opportunity to collaborate with stakeholders across EMEA while contributing to profitable growth and operational excellence.
What We Offer
- Competitive salary plus bonus plan
- 25 days holiday plus bank holidays
- Private healthcare
- Pension
- Life insurance
- Employee Assistance Program
- Employee referral scheme
- Employee discounts
- Cycle to Work scheme
- Discounts on Johnson Controls products
- Training and career development opportunities
- Supportive, collaborative, and safety-driven culture
How You Will Do It
- Coordinate commercial planning activities, including performance reporting, action tracking, and governance follow-up.
- Drive Salesforce data quality, opportunity management, account discipline, and pipeline hygiene across the EMEA Controls business.
- Prepare and analyze data for pipeline reviews, forecast discussions, business reviews, and KPI tracking.
- Develop, maintain, and enhance Power BI dashboards, reports, and performance summaries.
- Support sales enablement initiatives through onboarding resources, playbooks, training materials, and internal communications.
- Monitor adoption of commercial tools, dashboards, and enablement programmes.
- Partner with Sales and Marketing teams to support demand generation activities, installed base growth, and campaign conversion tracking.
- Identify process improvement opportunities, document standard ways of working, and support implementation of best practices.
- Coordinate with cross-functional stakeholders to ensure timely inputs, issue resolution, and action completion.
- Contribute to continuous improvement projects using data analysis, structured problem-solving, and change management principles.
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What We Are Looking For
Required
- Bachelor's degree in Business, Engineering, Finance, Marketing, Data Analytics, or a related discipline.
- 5-7 years' experience in commercial operations, sales operations, business analytics, sales enablement, marketing operations, or a similar role.
- Experience using Salesforce, Power BI, Excel, and Microsoft 365 applications.
- Good understanding of CRM processes, sales pipeline management, forecasting, and business performance reporting.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to translate data into meaningful insights and recommendations.
- Strong communication and stakeholder management skills across multiple functions and countries.
- Proactive, organized, and accountable with a continuous improvement mindset.
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Beneficial
- Experience within controls, building technologies, industrial solutions, energy management, software, or other B2B technical sales environments.
- Knowledge of commercial enablement programmes, sales training initiatives, or marketing operations.
- Experience supporting regional or international commercial teams.
- Interest in developing advanced analytics, automation, and commercial excellence capabilities.
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