Xoserve
Commercial Operations Manager
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Role Summary
The Commercial Operations Manager is responsible for the day-to-day delivery of the Commercial Operations service, ensuring Commercial requests are effectively logged, triaged, tracked and co-ordinated through the appropriate processes. The role maintains the integrity of Commercial governance records, management information, templates and guidance, supporting the smooth operation of the Commercial function.
Working closely with Commercial teams and business stakeholders, the role ensures service standards are met, governance requirements are adhered to and management information remains accurate and up to date. The role also supports continuous improvement activities, helping to strengthen controls, improve data quality and enhance the user experience across the Commercial lifecycle.
Responsibilities
- Operate the Commercial intake channel, ensuring requests are logged, clarified and routed to the appropriate Commercial function within agreed service standards.
- Monitor intake volumes, backlogs, service standards and handovers, proactively chasing actions and escalating delays or unclear ownership to support timely closure and effective backlog management.
- Co-ordinate approval packs and verify that required evidence, delegated authority requirements and review conditions are complete before decisions are made, ensuring approval submissions are accepted first time wherever possible.
- Maintain pipeline, contract, supplier, risk, action and approval records, ensuring a complete, accurate and up-to-date source of Commercial management information.
- Produce routine dashboards, reports and analysis, ensuring reporting is accurate, complete and timely while highlighting missing data, overdue actions and emerging governance or control issues.
- Maintain Commercial templates, user guidance and knowledge resources, ensuring documentation reflects agreed process changes and lessons learned.
- Carry out proportionate assurance checks and support improvement actions across Procurement, Contract Management, Supplier Relationship Management and Legal activities.
- Support data quality, process improvement and automation initiatives that improve efficiency, consistency and service performance across the Commercial function.
- Build effective working relationships with stakeholders and act as a key point of contact for day-to-day Commercial Operations enquiries.
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Specialist/Technical Expertise
Essential
- Strong experience of workflow organisation and case management within a Commercial, Procurement or business operations environment.
- Proven experience using spreadsheets, dashboards and workflow tools to monitor activity, track performance and support decision-making.
- Excellent analytical skills, with the ability to identify issues, track actions and maintain accurate management information.
- Highly organised, with the ability to manage multiple activities, priorities and deadlines simultaneously.
- Proactive and persistent approach to action tracking, ensuring tasks are followed through to completion.
- Ability to communicate requirements clearly and constructively, building effective working relationships with stakeholders at all levels.
- Ability to exercise sound judgement, identifying when issues can be resolved directly and when escalation is required.
- High attention to detail, with a focus on maintaining accurate records, evidence and high-quality data.
- Good written and verbal communication skills, with the ability to produce clear reports, guidance and updates.
- Commitment to continuous improvement and delivering a high-quality, customer-focused service.
Desirable
- Relevant professional qualification in Commercial Management, Procurement, Project Management, Process Improvement or equivalent experience.
What we offer:
- A competitive annual salary up to £58,000 per annum, reflective of your skills and experience
- Discretionary individual performance bonus linked to your overall contribution
- Generous pension scheme to support your long-term financial wellbeing - up to 12% employer contribution
- Life insurance providing peace of mind for you and your family
- 36 days annual leave (including Bank Holidays) to rest and recharge
- Income protection to support you should illness or injury prevent you from working
- Enhanced annual leave options, including the ability to purchase additional holiday each year
- Enhanced family friendly policies
- Access to contributory Private Medical Insurance for you and your family (Bupa)
- Health cashback plan for you and up to four dependent children (Medicash)
- 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
- Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
- Free, confidential Employee Assistance Programme (LifeWorks)
- Commitment to ongoing learning and development opportunities
- Financial support for one annual professional membership subscription
- A wide range of wellbeing initiatives
- Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
- Paid volunteering hours to support our local communities
- Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives
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This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.
Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.
The closing date for applications is 16th October 2026. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
The Energy Industry is about to reform and change at pace, and it needs people like you to come and be part of its new design. If you are interested and consider you have the skills and experience we are looking for, please apply through our Job Board
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