Agora Talent
Commercial Operations Manager
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Commercial Operations Lead | Retail & Wholesale
📍 London | Office-based
💰 £55k-£70k
Agora Talent is partnering with a fast-growing, premium global consumer brand to hire a Commercial Operations Lead to sit right at the heart of their next phase of growth.
This is a genuinely unique role that bridges Operations and Commercial. Our client's Commercial function- spanning marketplaces, retailers, wholesalers and distributors - is scaling quickly, and this role exists to build and own the operational engine that makes that growth possible.
This isn't a traditional retail ops role where you inherit and run existing processes. You'll be building the processes, workflows and operational capability from the ground up -working hand-in-glove with the Commercial team to make sure the demand they're generating can actually be supplied, compliantly, cost-effectively and at pace.
The toolkit needs to be operations. The mindset needs to be commercial.
What you'll be doing
Reporting to the Operations Lead, with a dotted line into the Commercial Director, you'll:
- Own commercial demand forecasting in collaboration with the Commercial team, feeding it into supply chain planning
- Flag supply risk early and resolve it before it hits B2B relationships
- Build scalable processes across commercial operations, using the ERP to drive OTIF fulfilment
- Build and maintain strong operational data and reporting, and be able to discuss it commercially with senior leadership
- Create and refine SOPs so execution quality holds as volume and partner count grow
- Bake retail and wholesale compliance (routing guides, labelling, EDI, chargebacks) into process rather than firefighting it
- Drive margin improvement through warehousing, fulfilment, freight and logistics optimisation
- Own the operational aspects of the commercial P&L, working closely with Finance
- Build a deep understanding of unit economics across retail and wholesale partners to inform pricing and terms
- Own commercial operations end to end — keeping Commercial and Operations aligned and moving
- Transition quickly into a leadership role as the function, and your team, grows
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What we're looking for
We're looking for someone with 2–5 years' experience who combines strong operational grounding with real commercial instinct. You might currently be working within:
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- Retail / Wholesale Operations
- Supply Chain / Logistics
- Commercial Operations
- A fast-growing startup or scale-up
You'll be:
- Someone with direct experience of physical product in a retail, B2B or wholesale environment
- Commercially aware — able to think beyond the task at hand to cost and service trade-offs
- Comfortable building from scratch, without a playbook, in a fast-paced environment
- Strong analytically, confident with data, reporting and unit economics
- Highly organised with excellent attention to detail
- Ownership-driven, resilient and execution-focused
- Ambitious, and genuinely motivated by fast progression into a leadership role
This role will suit someone who wants to own a vertical outright -working directly with senior leadership across Operations, Commercial and Finance from day one.
You'll have significantly more ownership, exposure and progression than an equivalent role in a traditional corporate environment.
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