Herd Consulting
Commercial Operations Manager
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Our Commercial Operations Manager enjoys bringing order to complexity, building trusted relationships and making things happen behind the scenes. You'll become the operational owner of Herd's commercial lifecycle, ensuring every opportunity progresses smoothly from initial conversation through to successful mobilisation and invoicing.
You'll thrive on improving commercial processes, taking ownership and helping shape how Herd wins, mobilises and delivers client engagements. This is a brand-new role that we're creating as Herd continues to grow. We see significant opportunity for the successful candidate to shape the role, influence how we operate and grow with the business over the coming years. You'll bring a people-first approach that aligns with Herd's "non-consultancy vibes" - collaborative, pragmatic, low-ego and grounded in doing what's right for the client. We hire experienced adults and trust people to get the job done.
You'll Own The Operational Journey From
Opportunity → Proposal → Contract → Mobilisation → Delivery → Invoicing → Renewal
Working closely with our CEO, senior leaders, Delivery teams and our Business Manager, you'll ensure every opportunity progresses smoothly from initial conversation through to successful delivery. You'll have the autonomy to improve our commercial processes and become a trusted partner in shaping how Herd wins and mobilises client engagements.
What you'll be doing
Commercial Operations
- Become the primary operational contact following client introductions.
- Build trusted relationships with clients, partners and suppliers throughout the commercial lifecycle.
- Coordinate proposals, Statements of Work, NDAs and consultancy contracts.
- Draft first-pass Statements of Work using Herd templates.
- Review consultancy contracts, Statements of Work and NDAs, identifying commercial risks, unusual terms and areas requiring clarification or escalation.
- Coordinate contract negotiations, approvals and execution.
- Maintain contract registers and commercial documentation.
- Maintain framework information, rate cards and commercial documentation.
- Prepare pricing models, commercial scenarios and workshare models to support decision-making.
- Maintain CRM accuracy and commercial pipeline information.
- Support account planning and renewal activity.
- Support the preparation of proposals, bids and commercial responses where required.
Client Operations
- Coordinate consultant mobilisation and client onboarding.
- Liaise with our Security Vetting Lead to ensure consultants have the appropriate clearances in place before starting client engagements.
- Coordinate onboarding requirements with clients.
- Ensure new projects are established correctly for time recording and reporting.
- Maintain mobilisation checklists and operational playbooks.
- Keep Client Delivery Directors organised with clear actions, commercial oversight and timely follow-up.
Commercial Governance
- Maintain standard commercial templates, playbooks and guidance.
- Ensure contracts are fully executed, appropriately stored and easy to retrieve.
- Maintain pricing assumptions and framework rate cards.
- Continuously improve Herd's commercial processes and ways of working.
- Help ensure Herd is known as one of the easiest consultancies in the UK to buy from and work with.
Business Operations
Working closely with our Business Manager, you'll ensure they have everything required to invoice clients accurately and on time, including:
- Purchase Orders
- Billing schedules
- Client billing contacts
- Invoice requirements
- Timesheet approval routes
As a Commercial Operations Manager You’ll Be
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- A commercially minded professional who enjoys bringing order to complexity and making things happen behind the scenes.
- Comfortable becoming the primary operational contact following introductions from our CEO, ensuring opportunities continue to move forward smoothly and professionally.
- Experienced working within a management consultancy or professional services organisation, ideally supporting technology and business change consulting engagements within UK Central Government or the wider public sector.
- Confident coordinating proposals, Statements of Work, NDAs and consultancy contracts, with the judgement to identify commercial risks, unusual terms and areas requiring clarification or escalation.
- Commercially aware, with the ability to support pricing models, commercial scenarios and workshare models that help inform better business decisions.
- A relationship builder who is able to foster long-term relationships with clients, partners and suppliers whilst embracing Herd's "non-consultancy vibes".
- Someone who enjoys improving systems, introducing structure and making complicated things feel simple.
- Organised enough to coordinate multiple commercial opportunities simultaneously whilst ensuring nothing falls through the cracks.
- Comfortable using Google Workspace, CRM systems and commercial reporting to support effective decision-making.
- A team player who embraces the Power of Herd, sharing knowledge, supporting colleagues and enhancing the overall experience our clients get from working with us.
- Committed to continuous learning and proactively developing your commercial knowledge, consulting awareness and professional capability.
- An adaptable all-rounder who enjoys variety, takes ownership and remains motivated to help Herd continue to grow.
- A positive and people-focused member of the team, contributing to an inclusive environment for Herd folk, our partners and our clients alike.
Key elements of the role
- Own the operational journey from opportunity through to mobilisation.
- Become the primary operational contact following introductions from our CEO.
- Coordinate proposals, Statements of Work, NDAs and consultancy contracts.
- Draft first-pass Statements of Work and coordinate contract negotiations through to execution.
- Review commercial documentation, identifying risks, unusual terms and areas requiring escalation.
- Prepare pricing models, commercial scenarios and workshare models to support commercial decision making.
- Maintain CRM accuracy, contract registers and framework documentation.
- Coordinate consultant mobilisation, onboarding and delivery readiness.
- Liaise with our Security Vetting Lead to ensure consultants have the appropriate clearances before starting client engagements.
- Work closely with our Business Manager to ensure projects are correctly established and invoicing information is complete.
- Support account planning, renewals, resource planning, utilisation reporting and commercial MI.
- Continuously improve Herd's commercial processes, systems and governance.
- Embrace the reality of a growing scale-up environment and be willing to get stuck in.
Core skills and characteristics
Commercial Operations people at Herd are commercially aware, highly organised and naturally collaborative. Mindset is more important than job title, although you'll bring strong experience of consultancy operations and commercial coordination.
- Excellent commercial judgement and attention to detail.
- Comfortable reviewing consultancy contracts, Statements of Work and NDAs with the confidence to identify commercial issues and know when to escalate them.
- Strong organisational skills, with the ability to coordinate multiple commercial workstreams simultaneously.
- Excellent relationship-building skills, with the confidence to work with senior stakeholders, clients and partners.
- Comfortable working independently, taking ownership and making things happen.
- Able to bring clarity to ambiguity and solve problems before they become issues.
- Comfortable introducing structure whilst remaining pragmatic and adaptable.
- Curious, proactive and motivated by continuously improving systems and ways of working.
- Able to build trust quickly and quietly make everyone else's job easier.
- Comfortable working within a fast-paced, growing consultancy where no two days are the same.
- Strong written, verbal and presentation skills.
- Someone who takes pride in delivering an exceptional client experience.
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Desirable experience
- Experience supporting technology and business change consulting engagements within UK Central Government or the wider public sector.
- Experience working with public sector procurement frameworks such as G-Cloud, Digital Outcomes & Specialists, CCS frameworks or Bloom.
- Familiarity with Statements of Work, resource augmentation and outcome-based consulting engagements.
- Experience supporting consultancy pricing, commercial modelling or commercial governance activities.
Right to work
You must have the right to work in the UK. Applicants without this will not be progressed. Herd Consulting does not currently offer sponsorship.
Security clearance
Due to the nature of the clients we work with, you may be required to undergo security vetting up to and including Security Check (SC) or Developed Vetting (DV) clearance levels.
If you have any reason to believe you may not successfully obtain the required clearance, this must be declared as early as possible and before accepting any offer of employment.
Location
You can be based anywhere across mainland UK. There will be some expectation to travel to client sites as and when needed.
You’ll also be expected to work from our Sheffield office around 2-3 days per week. Outside of that, we’re completely comfortable with folk working remotely from within the UK. Due to the nature of the work we do, remote working from outside of the UK is not permitted.
Benefits
Package: £45,000-£55,000 (depending upon experience) plus the following benefits and perks:
- 25 days annual leave, plus Bank Holidays
- An additional day off to celebrate your birthday
- £1,000 annual personal development fund to spend as you wish
- Employee perks programme with exclusive discounts and savings across hundreds of retailers
- Electric Vehicle (EV) and Cycle to Work salary sacrifice schemes (available after passing probation)
- Life assurance cover at 3x salary
- 24/7 Virtual GP and Advanced Nurse Practitioner access
- Employee Assistance Programme (EAP) available 24/7, 365 days a year
- Child Mental Health Support
- Cancer Awareness and Nurse Support, provided by Perci Health, the UK’s leading virtual cancer clinic.
- Online physiotherapy service
- Second Medical Opinion - offers access to a UK based specialist consultant who can provide a second medical opinion on a diagnosis or treatment plan.
- Dog-friendly employer - we love seeing dogs in the office!
- Paid pet bereavement leave from Day 1
- Discounts with retailers in Leah’s Yard
- Regular Herd socials, both virtual and in-person, including lunches, beer tasting, award nights, crazy golf, and more
We're also proud to be named one of the Sunday Times Best Places to Work for three years running, 2024, 2025, and 2026.
Closing Date
We review applications as they come in and may close
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