Order Management and Processing

• Maintain, update, monitor, and control sales orders throughout their lifecycle.
• Process order-related activities, including service hours, subcontractor invoices, travel expenses, and other project charges, ensuring accurate allocation and posting.
• Manage order amendments, additional items, cancellations, customer-requested changes, and other commercial adjustments.
• Create or coordinate subcontractor purchase orders and related sales order items where applicable.
• Manage order-processing activities related to customer changes, credit restrictions, or insolvency cases.

Invoicing and Order Completion

• Coordinate order completion and invoicing in line with contractual requirements and financial closing deadlines.
• Prepare payment requests and support the timely and accurate issuance of invoices.
• Process cancellations and credit notes, including coordination of the required internal approvals.
• Monitor invoicing deadlines, order status, purchase order coverage, backlog, and outstanding commercial information.
• Investigate invoice complaints, customer queries, and commercial discrepancies, ensuring timely resolution and escalation when necessary.
• Review completed orders, prepare post-calculations where required, and support accurate order closure.
• Identify, document, and report non-profitable or commercially problematic orders.

Commercial Controls and Process Improvement

• Perform ongoing quality, completeness, and plausibility checks on assigned quotations and orders.
• Support backlog, percentage-of-completion, invoicing, and order-closing controls where applicable.
• Manage and resolve issues identified by Regional or Business Experts responsible for Commercial Performance Processes.
• Maintain accurate and auditable commercial records in accordance with company policies and internal controls.
• Contribute to the continuous improvement of quotation, order-management, invoicing, and commercial control processes.
• Undertake additional tasks and operational support activities as required.

What we expect of you?

• Vocational qualification in Business Administration, Commercial Administration, or a related field, or equivalent relevant professional experience.
• At least 1–3 years of relevant experience in quotation management, order processing, sales administration, contract administration, or a related commercial function.
• Experience using SAP or another enterprise resource planning system is desirable.
• Experience working with order-to-cash, invoicing, or commercial review processes is an advantage.
• Strong attention to detail, accuracy, and data quality.
• Good organisational, planning, and time-management skills.
• Commercial awareness and understanding of quotation-to-order and order-to-cash processes.
• Ability to review commercial information, identify risks, and resolve discrepancies.
• Effective communication, coordination, and stakeholder-management skills.
• Ability to manage multiple priorities and work independently within established guidelines.
• Customer-focused and solution-oriented approach.
• Proficiency in Microsoft Office and relevant business systems.
• Good written and verbal English, normally at B2 upper-intermediate level or equivalent, depending on the national or international scope of the role.

Benefits

• Employee events: Building. Memories. Together. Various events for employees await you!
• Employee discounts: Exclusive employee offers at attractive conditions are just one of the great benefits we offer you. Please enquire about the details in a personal meeting.
• Bonus programmes: We believe in rewarding performance by recognising success. Let's talk about the details of our bonus programmes in a personal meeting.
• Flexible working hours: Balancing your private and professional life is not always easy: family matters, personal needs, transport or simply your own energy cycle - our flexible working hours support you in this!
• Experienced and international teams: We welcome new talent, but are also proud of our many long-standing colleagues. Let your personal experience come together with our multicultural TÜV Rheinland experience to achieve something together!
• Insurance packages and health care: We are proud to save lives with our work. The physical and mental well-being of our employees is just as important to us! We would be happy to inform you about our insurance and health packages in a personal meeting.
• Employee training and development: We live ‘Just right’ as the core of our corporate DNA. Constantly growing together and learning from each other is therefore a matter of course for us!