Job Description: Manager in Commercial Operations

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that "IT'S NOT GG, UNTIL IT'S GG FOR ALL". We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

Everything we do, from global esports tournaments and community-driven leagues to next-generation platforms and live events, is rooted in our passion, craftsmanship, and culture. With millions of players and fans around the world, we aim to shape the future of esports and gaming by building ecosystems that are inclusive, innovative, and enduring.

Important Note: Our working environment supports a fully remote role that can be based in either the EU or the US. However, candidates must be able to work primarily within Eastern Time (ET) business hours, as the role partners closely with stakeholders in that time zone. We do not sponsor VISAS in any of these locations.

Are you ready for a Game-Changing Career Experience?

Our Commercial Operations team needs your personable skills, your love for the esports industry, your cheerful spirit, and your supportive can-do attitude. We are looking to hire a Manager in Commercial Operations to join us in shaping the journey of esports. We are interested in people who share our passion for gaming. People who bring their unique capability, flair, and desire to the table while being a true team player. We believe that your attributes can make a difference in shaping the future of esports. That you can help make it happen while also going on a journey to learn and develop.

The Commercial Partnership Planning & Inventory team, guided by their expertise, formulates robust commercial plans aimed at elevating inventory management strategies. Their primary focus revolves around optimizing commercial spaces for our partners sponsoring our events. Emphasizing team chemistry and collaboration, we cultivate a friendly and dynamic work environment.

The Commercial Partnership Planner & Inventory Analyst supports our commercial teams to deliver best-in-class client promotional materials. You will create overviews for pricing, exclusivity, and partner deliverables to deliver business growth, profitability, and enhance our customer retention.

You report to our Team Lead Commercial Partnership Planning & Inventory and are a part of our Global Commercial team.

What you'll do:

• Orchestrate commercial partnership requests
• Provide top-notch pricing and packaging consultancy and manage client pitches in terms of value projections & partner deliverables
• Deduct relevant commercial partnership data and communicate them to affected stakeholders to assist in strategic decision-making
• Support the definition of custom partner activations and keep track of cost and margin profiles
• A core responsibility of this role is delivering top-tier commercial consultancy for the Call of Duty League, DreamHack as well as Mobalytics while fostering seamless alignment with key stakeholders across our North American team.
• Serve as the central connection between different departments to ensure seamless communication and knowledge sharing.
• Collaborate closely with sales, product, marketing and other teams to create and optimize compelling brand opportunities around our properties.
• Act as the primary liaison with the game ecosystem and product leads to drive commercial inventory innovation and deliver best-in-class branding opportunities.
• Ensure alignment across departments by proactively fostering open dialogue, shared goals and coordinated efforts to maximize impact.
• Perform other duties within the Commercial Operations unit as required (e.g., Research or Salesforce)
• Manage and optimize commercial inventory and branding opportunities for all EFG products
• Maintain and develop the commercial operations library
• There are rarely standardized, one-size-fits-all solutions in place - you have the opportunity to drive your own ideas and work in your own style