Montcalm Collection
Commercial Performance & Analytics Manager
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BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within every one, our team create unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition, and their creativity, that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Commercial Performance & Analytics Manager is responsible for providing business intelligence, performance analysis and strategic reporting across the Group. The role supports decision-making by transforming complex operational, financial, revenue and guest data into meaningful insights that drive commercial performance and business growth. The role works closely with Revenue Management, Finance, Operations, Sales, Marketing and People & Culture teams to analyse trends, identify opportunities and risks, and support strategic planning. The position is responsible for developing and maintaining reporting frameworks, forecasting models, performance dashboards and executive-level business reviews. The Commercial Analytics Manager acts as the central source of business intelligence for the Group, ensuring leadership teams have accurate, timely and actionable information to support operational and commercial decisions.
LEADERSHIP COMPETENCIES
- Strategic Revenue Leadership
- Develop and implement cluster-wide pricing and inventory strategies to maximise revenue.
- Lead, mentor, and coach hotel revenue teams, commercial, and operational staff in revenue management best practices.
- Analytical & Market Insight
- Monitor and analyse booking trends, competitor activity, and market dynamics to inform strategic decisions.
- Forecast revenue, occupancy, ADR, and RevPAR while ensuring alignment with budget and prior-year performance.
- Collaboration & Communication
- Work closely with hotel teams, sales, and e-commerce managers to align selling strategies and business mix.
- Present performance results, insights, and recommendations to senior management and hotel leadership teams.
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KEY RESPONSIBILITIES
- Produce weekly, monthly and quarterly business performance reports.
- Analyse revenue, occupancy, ADR, RevPAR and market share performance.
- Monitor commercial KPIs across all hotels and departments.
- Provide executive-level reporting and performance summaries.
- Develop and maintain business performance dashboards.
- Work closely with Revenue Management teams to analyse booking pace, demand trends and forecasting accuracy.
- Monitor business-on-the-books performance and future demand patterns.
- Analyse segmentation, channel performance and market trends.
- Support annual budgeting and forecasting processes.
- Identify revenue opportunities and areas of commercial risk.
- Partner with Finance teams to review financial performance against budget and forecast.
- Analyse departmental profitability and cost performance.
- Monitor payroll, labour productivity and operational efficiencies.
- Provide variance analysis and financial performance commentary.
- Support business cases and investment evaluations.
- Analyse guest satisfaction scores, online reviews and feedback platforms.
- Monitor Net Promoter Score (NPS), Guest Satisfaction and other feedback systems.
- Identify trends impacting guest experience and reputation.
- Produce actionable reports for operational teams.
- Support continuous improvement initiatives through data analysis.
- Monitor competitor performance and market trends.
- Analyse STR reports and benchmarking data.
- Evaluate industry trends and emerging opportunities.
- Support strategic positioning and pricing decisions.
- Support annual budget preparation and business planning processes.
- Assist with long-term forecasting and scenario modelling.
- Develop performance targets and KPI frameworks.
- Track progress against strategic objectives.
- Provide recommendations to improve commercial performance.
- Develop automated reporting solutions where possible.
- Ensure consistency and integrity of business data.
- Maintain reporting standards and governance.
- Support system integrations and reporting enhancements.
- Drive continuous improvement in analytics capability.
- Work closely with Head of Hotels, Revenue Management, Finance, Operations, Marketing, Sales and People & Culture teams.
- Present findings and recommendations to senior leadership.
STANDARD SPECIFICATIONS
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor/Manager. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. This is intended solely as an informative measure and is subject to change.
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CONFIDENTIALITY CLAUSE
The Hotel requires that you will not (either during or after your employment) without the Hotel's written consent divulge any information concerning the hotel or any associated hotel or any of their dealings, transactions or affairs which may come to your knowledge or in course of your employment with the hotel.
Disclaimer: This Job Description is currently under review and may be subject to change. It has been shared in draft form for consultation purposes only and does not constitute a final or contractual document. The duties, responsibilities, and reporting lines outlined may be amended as part of the ongoing organisational review and role evaluation process.
SKILLS & QUALIFICATIONS
- Previous experience within Front Office operations, ideally within a luxury or upscale hotel
- Degree in Finance, Business, Economics, Data Analytics, Hospitality Management or related field.
- Minimum 3–5 years' experience in hotel analytics, finance, revenue management or business intelligence.
- Strong understanding of hospitality, financial and commercial metrics.
- Advanced Excel skills are essential.
- Experience with Power BI, Tableau or similar reporting tools highly desirable.
- Experience working with PMS, CRS, STR, Marriott reporting systems and financial reporting platforms preferred.
- Strong analytical and statistical skills.
- Excellent presentation and communication abilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and deadlines.
WORKING CONDITIONS
- Full-time role supporting all Montcalm Collection properties.
- Based between Head Office and hotel locations as required.
- Regular interaction with Executive Leadership, Revenue Management, Finance and Operations teams.
- Participation in budget reviews, forecasting meetings and business planning sessions.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
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