This is not a traditional sales operations role. You won't be managing forecasts, owning CRM systems or building revenue models. Instead, you'll play a critical role in helping our commercial leaders perform at their best by creating structure, driving accountability, coordinating strategic initiatives and ensuring great ideas turn into action.

What you'll be doing:

Driving Commercial Performance

You'll help keep our global commercial engine running smoothly by:

• Coordinating sales performance reviews, leadership meetings and commercial cadences
• Tracking actions, commitments and key milestones to ensure momentum is maintained
• Supporting reporting, dashboards and KPI updates
• Bringing together insights, trends and performance data to inform leadership decision-making
• Coordinating coaching programmes, development initiatives and performance improvement activities

Supporting Learning & Capability Growth

You'll help our commercial teams continuously develop and succeed by:

• Coordinating onboarding programmes and ensuring new hires have a great start
• Managing learning schedules, workshops, webinars and development activities
• Maintaining onboarding and participation data
• Collecting feedback and supporting ongoing improvements
• Curating and organising commercial resources, playbooks and learning content

Enabling Commercial Excellence

You'll help scale what works across our global markets through:

• Coordinating the sharing of commercial best practice
• Managing libraries of winning proposals, client success stories and sales resources
• Supporting sector intelligence and market insight initiatives
• Tracking engagement with key commercial enablement programmes

Supporting Strategic Leadership Initiatives

You'll be a trusted partner to senior commercial leaders by:

• Coordinating major commercial initiatives, leadership forums and sales events
• Providing project management support across strategic programmes
• Preparing presentations, meeting materials and action trackers
• Helping leadership teams stay focused, aligned and accountable across multiple markets

Tools You'll Use

You'll be comfortable working with tools such as:

• Microsoft PowerPoint
• Excel
• Microsoft Teams
• SharePoint
• Other collaboration and productivity platforms

Who we're looking for:

We're more interested in capability and potential than a perfect CV.

You'll likely be someone who:

• Loves organisation and has exceptional attention to detail
• Can juggle multiple projects without dropping the ball
• Enjoys working in a fast-paced, commercially focused environment
• Is confident communicating with stakeholders at all levels
• Has strong project coordination or programme management experience
• Is comfortable working with data, KPIs and business reporting
• Is naturally curious about commercial performance and business growth
• Embraces technology and uses tools to work smarter
• Is proactive, resourceful and solutions-focused
• Builds strong relationships and enjoys working collaboratively
• Challenges existing ways of working and looks for continuous improvement opportunities
• Handles confidential information with professionalism and discretion

What Success Looks Like

• Key commercial initiatives delivered on time and to a high standard
• Strong follow-through and completion of leadership actions
• Effective collaboration across markets, teams and functions
• Accurate, timely and insightful reporting
• Greater operating capacity for senior commercial leaders
• Positive feedback from stakeholders across the business

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!