Indesure Recruitment
Commercial Property Claims Handler
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Desk-Based Commercial Property Claims Adjuster / Claims Handler
Location: Remote (UK candidates only)
About the Role
An exciting opportunity has arisen for an experienced Desk-Based Commercial Property Claims Adjuster / Handler to join a dynamic and forward-thinking claims team.
In this role, you’ll be responsible for managing a portfolio of commercial property claims from first notification through to settlement. You’ll use advanced digital tools, including video technology for virtual site assessments and customer discussions, to assess loss, confirm liability, and make timely, accurate decisions that move claims forward efficiently.
This position offers a great balance of technical challenge, customer interaction, and operational responsibility. Acting as the central contact for all parties – including clients, brokers, suppliers, and policyholders – you’ll ensure smooth communication and consistent claim progress from start to finish.
Key Responsibilities
- Take ownership of commercial property claims from instruction through to closure
- Make well-reasoned early decisions on liability, coverage, and contractor involvement
- Coordinate and monitor suppliers to deliver high-quality, cost-effective outcomes
- Maintain precise control over costs, documentation, and timelines
- Communicate clearly and professionally with all stakeholders throughout the claim process
- Demonstrate flexibility and resilience during busy or surge periods
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What We’re Looking For
Claims Experience: Proven experience handling commercial property claims end-to-end
Adjusting Knowledge: Previous experience as a field or commercial loss adjuster would be an advantage
Professional Development: Ideally working towards or already holding ACII / ACILA qualifications
Business Interruption Understanding: Sound knowledge or willingness to learn BI principles
Tech-Savvy & Adaptable: Comfortable using modern systems and evolving processes
Customer-Focused: Excellent communicator with a natural ability to build trust and manage expectations
Organised & Detail-Oriented: Strong documentation, reporting, and negotiation skills
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What’s on Offer
- A competitive salary package reflective of your background and qualifications
- Hybrid working – split your time between home and the office
- 25 days annual leave plus bank holidays
- Private medical cover (inclusive of pre-existing conditions)
- Life assurance and income protection
- Self-Invested Personal Pension (SIPP)
- Access to voluntary benefits such as dental insurance, cycle-to-work scheme, season ticket loans, and wellbeing apps
- A dedicated Employee Assistance Programme offering wellbeing support
- Discounts on a variety of lifestyle and retail services
Why Join
This is more than just a desk-based adjusting role – it’s an opportunity to be part of a modern claims operation that embraces innovation, efficiency, and service excellence.
You’ll be supported with ongoing technical training and professional development, giving you the tools to progress your career in an environment that values growth and quality.
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