Touchstone Group Ltd
Commercial Property Manager
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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
More About Your Role
As our Commercial Property Manager, you will manage a varied portfolio of around 50 retail spaces initially, alongside commercial, office and mixed-use properties. You will oversee the full property management lifecycle, including inspections, lease compliance, tenant applications, maintenance, rent collection, service charges, insurance and financial reporting. You will be the main point of contact for tenants and occupiers, building effective relationships while providing asset owners with advice that improves property performance and value.
You will monitor lease events, lead rent reviews and renewals where instructed, coordinate contractors and professional advisers, and ensure vacant units remain secure and ready for the market. You will also oversee budgets, arrears, expenditure, rent deposits and client account activity in line with relevant lease, regulatory and RICS Client Money Protection requirements
This role is based in London 2-3 days a week.
For more information, download a copy of the job description.
Essential Criteria
- MRICS-qualified Chartered Surveyor with relevant property management experience.
- Experience managing commercial and mixed-use property portfolios.
- Demonstrable knowledge of commercial leases, landlord and tenant legislation, service charge management, property compliance, and health and safety legislation.
- Experience managing property budgets, expenditure, arrears and financial reporting.
- Proficiency in property management systems and Microsoft Office, with evidence of producing clear recommendations and property reports.
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More About You
You will bring sound commercial judgement, financial awareness and the ability to manage competing priorities across a varied property portfolio. You are confident interpreting leases, negotiating with stakeholders and working with tenants, landlords, solicitors, insurers, surveyors and contractors. Your organised and thorough approach will help you maintain accurate records, monitor critical dates and make evidence-based recommendations
Experience of institutional or investment property portfolios, ESG and sustainability initiatives, lease renewals, rent reviews or asset management projects would be beneficial. Familiarity with a property accounting system such as Qube would also be useful.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for
We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holidays) with the option to buy or sell days
- Healthcare cashback plan for everyday medical costs, with private GP and health support services available
- Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
- Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
- Ongoing training, professional qualifications, internal development programmes and career progression opportunities
- Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
- Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
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As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
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