Technical Support Reward

Sales are only one part of the position.

You will also be rewarded for successfully completing technical onboarding of qualifying school installations onto our management platform.

You will receive:

£100 for each qualifying school you personally set up and bring fully operational on the TAP system.

Current anticipated volumes are approximately 10–15 schools per month, although volumes will naturally fluctuate.

At 10 completed schools, that represents an additional £1,000.

At 15 completed schools, that represents an additional £1,500.

This technical reward sits alongside the commercial sales bonus and commission structure, subject to the company's applicable bonus and commission terms.

Self-Generated Commercial Sales

This is a particularly important part of the position.

While ZAP will provide sales opportunities and company-generated leads, the successful candidate will also be expected to actively generate their own commercial opportunities.

You should be comfortable researching businesses, identifying decision-makers, making introductions and creating opportunities rather than relying exclusively on enquiries generated by somebody else.

Your activities will include:

• Identifying UK businesses with suitable parking.
• Building your own commercial prospect database.
• Telephone prospecting.
• Email prospecting and targeted mailshots.
• Researching prospective businesses online.
• Using LinkedIn and other appropriate platforms to identify decision-makers.
• Contacting existing customers regarding additional opportunities.
• Developing referral opportunities.
• Following up previous enquiries.
• Re-engaging dormant prospects.
• Booking surveys and appointments.
• Developing opportunities through to quotation and installation.
• Maintaining a healthy and active sales pipeline.
• Consistently working towards monthly sales and profitability targets.

If you can identify a company with a car park, you have identified a potential conversation.

We want somebody who understands that mentality.

OZEV Grants – Helping Make the Sale Easier

One of the advantages of selling EV charging is the availability of government support for certain eligible installations.

Where applicable, you will work with customers to identify relevant OZEV grant schemes and funding opportunities that may contribute towards their installation costs.

This can make the commercial conversation considerably easier.

Rather than simply asking a business to purchase EV charging infrastructure, you can help them understand:

• Why EV charging may benefit their organisation.
• What type of installation could suit their requirements.
• Whether an applicable OZEV scheme may be available.
• How eligible funding could potentially reduce their installation costs.
• How ZAP can manage the process from initial enquiry through to installation and activation.

Technical Support & Customer Onboarding

Alongside business development, you will be responsible for helping ensure our commercial, educational and domestic customers have a smooth transition from installation to becoming fully operational.

This will include:

• Connecting EV chargers to online back-office management systems.
• Setting up chargers on the TAP management platform.
• Creating customer accounts.
• Creating tariffs and user groups.
• Assisting customers with EV charging apps.
• Setting up online payment facilities where applicable.
• Providing remote first-line technical support.
• Troubleshooting connectivity, Wi-Fi, network and app issues.
• Supporting engineers during commissioning.
• Liaising with manufacturers and software providers where necessary.
• Ensuring commercial customers understand how to operate their systems.
• Providing an excellent customer handover experience.
• Occasionally attending customer sites where remote support isn't sufficient.

Full technical and product training will be provided.

Digital Marketing, Databases & Lead Generation

You will also work alongside our Sales and Sales Administration teams to maximise the value of our customer and prospect databases.

Responsibilities will include:

• Keeping databases clean, accurate and up to date.
• Researching and adding appropriate prospective commercial customers.
• Segmenting databases for targeted campaigns.
• Conducting regular company mailshots.
• Creating targeted email campaigns.
• Supporting social media communications.
• Promoting ZAP's latest commercial offers.
• Providing first-response communication to new enquiries.
• Ensuring leads are recorded and followed up.
• Identifying opportunities hidden within existing customer data.

We don't see a database as simply an administrative requirement.

We see it as thousands of potential conversations and future customers.

Working Hours

The standard working week is:

Monday to Friday

9:00am–4:00pm

35 hours per week

Alternative hours, such as 8:00am–3:00pm, may be considered by mutual agreement.

There is no standard weekend working requirement, although flexibility may occasionally be required depending on customer or operational requirements.

Who Are We Looking For?

We are looking for someone who is:

• Commercially ambitious.
• Confident speaking to business owners and decision-makers.
• Comfortable generating their own sales leads.
• Motivated by targets and commission.
• Technically minded.
• Confident using computers, apps and online platforms.
• Comfortable learning new software and hardware.
• An excellent communicator.
• Highly organised.
• Persistent without being pushy.
• Capable of managing multiple customers and projects simultaneously.
• Comfortable working independently.
• Equally comfortable working as part of a wider Sales and Administration team.
• Proactive rather than someone who waits to be given their next task.

Previous experience in B2B sales, business development, IT support, telecoms, energy, renewables, EV charging or another technical industry would be advantageous.

However, direct EV charging experience is not essential, as full training will be provided.

What We Offer

The successful candidate will receive:

• £30,000 basic salary
• Genuine OTE of approximately £60,000+
• £1,000 monthly sales target bonus when qualifying targets are achieved
• 10% commission on qualifying net profit above the monthly target
• £100 technical reward for each qualifying school successfully brought fully operational onto TAP
• Company vehicle where required
• 35-hour Monday-to-Friday working week
• 28 days' paid holiday inclusive of public holidays

Apply Now

Please send your CV and a brief introduction to:

Matthew.Parker@zapvehiclecharging.co.uk

We are looking to fill this position in the very near future, so early applications are encouraged.