At Certas Energy

We’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Commercial Sales Representative

This is a fixed term contract for 12 months Maternity Cover

As a Commercial Sales Representative, you’ll maximise commercial sales opportunities and deliver an exceptional customer experience through consultative selling, effective account management, up-selling, cross-selling and new customer acquisition. You’ll balance margin opportunities with customer sustainability, using your account management and negotiation skills to grow margin across your customer portfolio. Working in a quality-focused environment, you’ll help us exceed customer expectations through teamwork, professional interactions and effective communication.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

• Maximise commercial sales opportunities through consultative selling, account management, up-selling, cross-selling and new customer acquisition.
• Handle inbound customer contact across calls, emails and other channels, supporting customers through a consultative sales approach.
• Negotiate sales prices within agreed authority levels to maximise profitability and margin.
• Identify and maximise sales opportunities, ensuring relevant products and services are matched to customers’ current and future needs.
• Develop and maintain comprehensive knowledge of our commercial products, services, customers and industry.
• Manage and grow an existing portfolio of customer accounts, retaining customer numbers, volume and margin while identifying opportunities for further growth.
• Work closely with Business Account Managers to produce customer SWOT analyses, identify new business prospects and provide sales and customer service excellence.
• Support order taking, refer calls and leads appropriately, and deputise for Business Account Managers when required.
• Support new sales activity for fuel and ancillary products, including campaigns and prospecting lapsed or lost customers.
• Build and maintain genuine customer relationships to support retention and prevent customer churn or account degradation.
• Use sales pipeline reporting and account management tools to prospect customers and manage opportunities effectively.
• Manage the legal diary for existing contracted commercial accounts to support customer retention.
• Review customer service queries, investigate complaints and provide appropriate resolutions, escalating issues in line with company procedures.
• Proactively contact customers to review service delivery and identify opportunities to improve satisfaction.
• Identify current and future customer needs and recommend relevant products and services through effective account management.
• Maintain up-to-date knowledge of competitor activity and developments, recording relevant information on company systems.
• Record customer interactions, quotations, sales, enquiries and reason codes accurately and in line with company standards.
• Handle customer financial information appropriately, including credit checks, credit applications, payment processing and credit or debit note requisitions.
• Ensure all customer interactions and calls are handled compliantly and in accordance with agreed company standards.
• Work effectively with colleagues and teams across the business to deliver sales and customer service excellence.
• Promote a positive Health and Safety culture in line with Safety F1rst principles and comply with all relevant HSE policies and procedures.