Key Responsibilities

• Handle incoming commercial burners and combustion enquiries by telephone and email.
• Provide sales support for commercial customers, contractors, consultants and internal staff.
• Assist with the selection and sizing of burners for commercial and industrial applications.
• Prepare quotations for burners, controls, accessories, spare parts and associated equipment.
• Review boiler and application information to help identify appropriate burner solutions.
• Support customers with oil, natural gas and LPG burner applications.
• Provide guidance on burner control options including on/off, high/low, two-stage and fully modulating systems.
• Work closely with the Technical Sales Director and Commercial Sales Manager on commercial projects and larger opportunities.
• Follow up quotations and enquiries to help convert opportunities into orders.
• Maintain accurate records of enquiries, quotations and sales opportunities within the company's CRM system.
• Liaise with manufacturers and suppliers regarding technical specifications, pricing, availability and product selection.
• Coordinate with internal departments to ensure orders are processed accurately and delivered within agreed timescales.
• Assist customers with replacement burner enquiries and identification of suitable alternatives for existing equipment.
• Develop knowledge of relevant UK standards, regulations and emissions requirements affecting commercial combustion equipment.
• Support the preparation of technical submittals, product information and project documentation where required.
• Build and maintain strong relationships with existing customers while helping identify new sales opportunities.
• Provide general sales administration and technical support to the commercial sales department.

Skills & Experience

The ideal candidate will have:

• Good numerical ability and confidence working with technical information.
• Strong communication skills and professional telephone manners.
• Good organizational skills with the ability to manage multiple quotations and enquiries.
• A customer-focused approach with an interest in developing long-term commercial relationships.
• Good IT skills, including Microsoft Office and experience using CRM or quotation systems.
• A desire to develop deeper technical knowledge of burners, combustion systems and controls.

Personal Attributes

We are looking for someone who is:

• Proactive in following up opportunities rather than simply responding to enquiries.
• Technically curious and willing to learn.
• Commercially aware and sales focused.
• Confident communicating with engineers, contractors and customers.
• Accurate and methodical when preparing quotations and technical information.
• Comfortable working independently while being part of a wider sales and technical team.
• Keen to develop a long-term career within commercial combustion and heating.