Clear Group
Commercial Senior Account Handler
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Lead complex client relationships. Share your expertise. Shape what's next.
At Clear Group, our Broking Operations teams play a critical role in delivering exceptional service to clients and supporting the long-term success of the business.
We're looking for a Senior Commercial Account Handler to join our London team, supporting a portfolio of complex commercial clients while acting as a trusted technical specialist within the wider business.
This is an opportunity to work with larger, more complex risks, build strong relationships with clients and insurer partners, and contribute to the development of colleagues across the team. If you're looking for a role where your expertise is valued, your impact is visible and your career can continue to grow, we'd love to hear from you.
What you'll be doing
As a Senior Commercial Account Handler, you'll:
- Manage complex commercial insurance portfolios across a range of sectors and products.
- Take ownership of renewals, mid-term adjustments, policy administration and placement activity.
- Work closely with Account Executives to deliver exceptional service and positive client outcomes.
- Build and maintain strong relationships with clients, insurers and key stakeholders.
- Negotiate terms and secure appropriate placement solutions for a broad range of commercial risks.
- Act as a technical point of reference within the team, supporting colleagues and sharing best practice.
- Help develop less experienced team members through coaching, guidance and knowledge sharing.
- Identify opportunities to improve processes, service delivery and client experience.
- Contribute to client retention, portfolio growth and overall business performance.
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What we're looking for
We're interested in hearing from candidates who have:
- Significant experience within a commercial insurance account handling role.
- Strong technical knowledge across commercial insurance products and placement processes.
- Experience managing complex, multi-class or higher-value commercial risks.
- A proven ability to build and maintain strong client and insurer relationships.
- Experience supporting renewals, placements and servicing activities from start to finish.
- A strong understanding of FCA requirements, Consumer Duty and compliant ways of working.
- Experience using Acturis or similar insurance broking systems.
- Excellent communication, organisation and relationship-management skills.
- The ability to work autonomously whilst delivering consistently high standards of service.
Professional qualifications such as Cert CII or Dip CII are welcomed, as is experience coaching or mentoring colleagues. Most importantly, we're looking for someone with strong technical capability, commercial awareness and a genuine passion for delivering great client outcomes.
Why Clear?
Joining Clear means becoming part of a growing business that combines entrepreneurial thinking with the strength of a national group.
You'll benefit from:
- Exposure to complex and high-value commercial risks.
- A supportive and collaborative team environment.
- Opportunities to broaden your technical expertise and market knowledge.
- Clear career development opportunities as the business continues to grow.
- The opportunity to make a visible impact and help shape standards across the wider team.
- Hybrid working and a strong focus on colleague development.
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We're ambitious, fast-moving and continually evolving. That creates opportunity for people who enjoy taking ownership, contributing ideas and helping drive improvement.
What will help you thrive?
You'll succeed in this role if you enjoy solving complex challenges, building trusted relationships and helping clients make confident decisions.
You're recognised as someone who combines technical expertise with a practical, solution-focused approach. You take pride in delivering excellent service, supporting colleagues and being a trusted resource when others need guidance.
Most importantly, you'll understand that great client outcomes are built on expertise, collaboration, trust and a commitment to continually improving what we do.
If you're ready to take the next step in your insurance career and make a genuine impact, we'd love to hear from you.
Eligibility
Applicants must have the legal right to work in the UK.
Recruitment Notice (Agencies)
Clear Group does not accept unsolicited CVs from recruitment agencies. Where no signed terms of business exist, we reserve the right to engage directly with candidates.
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