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Commercial Support Apprentice (Admin & Sales)
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Commercial Support Apprentice (Admin & Sales)
BAKER FREIGHT
Surrey (KT13 0NY)
Closes in 19 days (Monday 26 October 2026 at 11:59pm)
Posted on 6 October 2026
Summary
We are seeking an enthusiastic and ambitious Apprentice to join our Commercial team and begin building a successful career within the freight forwarding industry. Working alongside experienced colleagues, you will gain hands-on experience across customer relationships, sales support, pricing, quotations, and business development.
Wage: £19,000 a year
Minimum wage rates (opens in new tab)
The pay may rise after a probation period has been successfully completed and reviewed after 12 months.
Training
Course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.30pm
37 hours 30 minutes a week
Start date: Monday 9 November 2026
Duration: 1 year 6 months
Positions available: 1
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples: MS Office or equivalent packages.
What You'll Learn
- Choose the most appropriate IT solution to suit the business problem.
- Update and review databases, record information, and produce data analysis.
- Produce accurate records and documents including: emails, letters, files, payments, reports, and proposals.
- Make recommendations for improvements and present solutions to management.
- Draft correspondence, write reports, and review others' work.
- Maintain records and files, handle confidential information in compliance with the organisation's procedures.
- Coach others in the processes required to complete these tasks.
- Exercises proactivity and good judgement.
- Make effective decisions based on sound reasoning and deal with challenges in a mature way.
- Seek advice of more experienced team members when appropriate.
- Build and maintain positive relationships within their own team and across the organisation.
- Demonstrate ability to influence and challenge appropriately.
- Become a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrate good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
- Use the most appropriate channels to communicate effectively.
- Demonstrate agility and confidence in communications, carrying authority appropriately.
- Understand and apply social media solutions appropriately.
- Answer questions from inside and outside of the organisation, representing the organisation or department.
- Complete tasks to a high standard.
- Demonstrate the necessary level of expertise required to complete tasks and apply themselves to continuously improve their work.
- Review processes autonomously and make suggestions for improvements.
- Share administrative best-practice across the organisation e.g. coach others to perform tasks correctly.
- Apply problem-solving skills to resolve challenging or complex complaints and be a key point of contact for addressing issues.
- Take responsibility for initiating and completing tasks, manage priorities, and time to successfully meet deadlines.
- Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace.
- Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manage resources e.g. equipment or facilities.
- Organise meetings and events, take minutes during meetings, and create action logs as appropriate.
- Take responsibility for logistics e.g. travel and accommodation.
- Use relevant project management principles and tools to scope, plan, monitor, and report.
- Plan required resources to successfully deliver projects.
- Undertake and lead projects as and when required.
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Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
Commercial & Sales Support:
- Assist the Commercial team with identifying and researching new business opportunities across Air Freight, Ocean Freight, Road Freight, and Customs services.
- Support lead generation through prospecting, LinkedIn, email, telephone, referrals, networking, and industry research.
- Assist with maintaining and developing the company’s sales pipeline and prospect database.
- Support the preparation and follow-up of customer quotations, tenders, and commercial proposals.
- Learn how to understand customer requirements and identify appropriate logistics solutions in collaboration with experienced colleagues.
- Develop confidence in communicating with prospective customers through telephone, email, LinkedIn, and face-to-face interactions.
- Progressively take responsibility for developing your own opportunities and customer relationships as your knowledge and experience grow.
Customer Relationship Management:
- Support the Commercial team in building strong, professional, and long-term customer relationships.
- Develop an understanding of customers’ businesses and supply chains to identify opportunities to add value.
- Assist with regular customer contact, follow-ups, and account development activities.
- Respond to customer enquiries promptly and professionally, escalating where appropriate.
- Support the successful onboarding of new customers and ensure relevant information is communicated effectively to the Operations team.
Commercial & Market Intelligence:
- Develop a strong understanding of the freight forwarding industry and Baker Freight’s Air, Ocean, Road, and Customs services.
- Research freight markets, customer sectors, competitors, and industry developments to identify potential opportunities.
- Assist with preparing accurate quotations and commercial information in collaboration with the Operations team.
- Learn about freight pricing, gross profit, margins, and the commercial considerations involved in winning profitable business.
- Attend networking events, exhibitions, and industry functions where appropriate to develop industry knowledge and commercial confidence.
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CRM & Reporting:
- Maintain accurate records of prospects, customer interactions, quotations, and opportunities within the CRM system.
- Assist with maintaining an up-to-date sales pipeline and ensuring opportunities are followed up appropriately.
- Support the preparation of sales activity and pipeline reports.
- Monitor quotation follow-ups and outcomes to understand what drives successful customer conversion.
Collaboration & Continuous Improvement:
- Work closely with the Commercial and Operations teams to understand how exceptional service supports customer retention and business growth.
- Collaborate with colleagues to support sales initiatives, marketing activity, and business development campaigns.
- Share customer feedback, ideas, and market intelligence with the wider team.
- Look for opportunities to improve processes, customer communication, and the overall commercial experience.
- Champion Baker Freight’s TRIBE values by demonstrating Togetherness, Respect, Innovation, Being Positive, and Efficiency in every interaction.
Requirements
Essential Qualifications:
- GCSE in: English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience.
The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Keen to learn and develop
About this Employer
Baker Freight is a privately owned, rapidly growing freight forwarding company built on strong relationships, exceptional service, and a positive mindset. We provide tailored Air Freight, Ocean Freight, Road Freight, and in-house Customs solutions, combining the latest technology with experienced people to deliver outstanding results for our customers.
Visit Baker Freight's website (opens in new tab)
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential for permanent employment upon successful completion of the apprenticeship.
Ask a Question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000057598.
Apply Now
Closes in 19 days (Monday 26 October 2026 at 11:59pm)
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