Punch Pubs & Co
Commercial Support Co-ordinator (6 month FTC)
Burton Upon Trent
Posted about 24 hours ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.
- We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
- If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
- We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
At Punch we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring that each individual experiences growth, recognition and fulfilment in their roles. This job description sets out what we need from you to be successful and what you can expect in return.
Our Values and Culture are important to us.
- Thriving Together Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.
- Doing Well by Doing Good It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.
- Pride in Our Stride Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.
- Delighting Every Guest We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.
Job Description
COMMERCIAL SUPPORT COORDINATOR
As a Commercial Support Coordinator your core purpose is to:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Working with the Commercial Manager, you will be responsible for providing support and assistance to the wider Commercial team. A varied role, no one day will be the same.
- Understanding the needs and requirements of the business, you will provide support to the team through managing distribution and supplier queries, administering the relationship with our Suppliers across both drinks and consumables, stepping in to support on technical services and machines when required.
- Not content with the status quo, you’ll be comfortable delving into processes, streamlining them and making them more effective so that they deliver outputs that enable us to make informed decisions that make the difference. You will be the key stakeholder across our vast array of suppliers.
- As an all-rounder, you’ll look to build your knowledge on all functions that sit within the Commercial team, utilising the strength of your supplier relationships to support Distribution and Machines on setting up outlets through the transfer and acquisition program. Ensure that we communicate effectively on what we do, why we’re doing it, working with stakeholders throughout any decision making so that the journey is shared together.
- With an active role in purchasing, distribution, technical services, and machines, the decisions you make will help shape the offer of L&T publicans and for our Management Partnerships concepts. You’ll naturally be an organiser and communicator at heart, comfortable using Excel and data to support an effective supply chain network.
- You’ll work alongside the Technical Support Co-ordinator to understand this role so that you can cover annual leave, as well as picking up on support requests where required.
- A great opportunity for a highly motivated individual, looking to take their first steps into Commercial.
What You’ll Get In Return
- Competitive salary
- Performance related annual bonus
- Company pension
- Life insurance
- 25 holiday days + bank holidays
- Option to buy and sell holidays, plus long service days
- Health and wellbeing suite via Perkbox
- Employee assistance programme via Perkbox
- Free pay day drinks
- Progression and development opportunities
- Pub discount scheme
- Retail and leisure discount schemes
Accountabilities
- Manage distribution queries, including escalations, and support the setup and smooth integration of new products into the supply chain.
- Administer relationships between Punch and suppliers across drinks and consumables, challenging appropriately to ensure actions, listings and administration remain on track.
- Work with the Machines team to coordinate machine installations and support Technical Services during busy periods and periods of annual leave.
- Provide day-to-day administrative support to the Gaming team, including setting up new sites and processing changes accurately within Gaming Analytics.
- Work with machine suppliers to manage collection exceptions, maintain accurate stock information and resolve outstanding issues.
- Produce accurate periodic Gaming reports using Excel, identifying data errors, exceptions and areas requiring action.
- Support Operations and Area Directors with Gaming queries, taking ownership of issues through to resolution and minimising disruption to pubs.
- Process permit requests from local authorities, ensuring these are communicated promptly to the appropriate machine supplier.
- Set up outlets to support the transfer and acquisition programme.
- Communicate effectively and promptly with Publicans and internal stakeholders regarding changes to deliveries, machines and seasonal distribution programmes.
- Identify opportunities to introduce new or improved processes that increase efficiency and effectiveness.
- Maintain accurate and up-to-date information within Gaming Analytics and a consistently high standard of accuracy across reporting and site information.
- Invest time in ensuring compliance with the Pubs Code and relevant internal processes.
- Take ownership of queries and responsibilities, following them through to completion.
- Proactively develop knowledge and understanding of the different functions within the Commercial team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key stakeholders
- Commercial Services & Procurement Director
- Commercial Manager (line manager)
- Distribution Operations Manager
- Machines Team
- Tech Services
- Head of Drinks
- Drinks suppliers
- Marketing
- Business Support
- Digital Team
- Data Admin
- Finance
Person Specification – Technical Competencies/Professional expertise
- Able to work confidently and often assertively with suppliers
- Ability to deal with challenge and difficult conversations.
- Can work on own initiative and with lots of stakeholders to achieve company objectives
- Shows great attention to planning and organisation
- A natural ability to think analytically and commercially
- Is proactive in their development and has the desire to understand and learn from wider roles within the team
- Comfortable straying away from the status quo to help build new or more effective processes
Interested?
Apply now!
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location