Supplement Factory
Commercial Support Executive
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Commercial Support Executive – Supplement Factory
Location: Orbital Park, Ashford, Kent
Salary: £30,000 base salary plus bonus scheme
Working Hours: Monday to Friday, 9:00am–5:00pm
Reporting to: Head of Commercial (day-to-day partnership with a Senior Business Development Manager)
Working Arrangement: Fully office-based
About Supplement Factory
Supplement Factory is a global contract manufacturer of food supplements, supporting brands through formulation, product development, sampling, compliance, manufacturing, packaging, and finished product delivery.
We work with ambitious start-ups and established international brands to turn product ideas into commercially viable manufactured supplements — and we run a tech-first commercial operation where systems, AI, and smart workflows matter as much as customer conversations.
About the Role
This is a hands-on commercial support role built to make a Senior Business Development Manager more effective every day.
You will sit alongside a Senior BDM as a genuine two-person team: they lead the commercial conversations and close; you own the detail, the systems, and the follow-through that keep deals moving cleanly. The better you make that partnership, the stronger the team’s results — and your bonus is tied to shared monthly and quarterly milestones, so success is measured together.
Day to day you will run CRM and project systems with precision, use AI, automations, and agent-style workflows to remove routine admin, keep the inbox and technical detail under control, and join customer conversations — on video calls, in meetings, and when traveling with your Senior BDM — so you stay close to the live deal.
This is more than administration. It suits someone who is comfortable in a sales environment, wants to learn the craft properly, and sees a clear path to grow into a more senior commercial role over time.
Key Responsibilities
Making the Senior BDM Effective
- Partner daily with a Senior Business Development Manager as a dedicated commercial support.
- Own administration, inbox management, and technical detail so the Senior BDM can stay in customer conversations.
- Prepare materials, track actions, and keep every live opportunity tidy and up to date.
- Spot gaps in the process and tighten them so deals move faster and cleaner.
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Systems, AI, and Process
- Run CRM and project management systems to a high standard — accurate records, clear status, reliable follow-up.
- Use AI tools, automations, and AI-assisted workflows to handle routine and admin tasks efficiently.
- Build and improve simple workflows that reduce friction across the commercial process.
- Maintain excellent attention to detail across pricing inputs, documents, timelines, and customer information.
Customer-Facing Support
- Join sales video calls and meetings with your Senior BDM when needed.
- Travel for customer meetings as part of the two-person team.
- Contribute thoughtfully in live conversations — listening well, capturing detail, and supporting the commercial thread.
- Present yourself professionally and help customers feel they are dealing with a sharp, joined-up team.
Learning and Growth
- Learn the commercial process, product landscape, and customer journey through structured exposure and training.
- Take on increasing responsibility as your skills develop, with a clear route towards a more senior sales role for the right person.
About You
You are organized, precise, and naturally systems-minded. You like getting things right first time, you are curious about AI and smarter ways of working, and you are comfortable speaking up on calls and in meetings.
You enjoy supporting a high-performing salesperson and take pride in making the whole team look sharper. You want to grow in sales, not stay stuck in a purely admin box — and you are motivated by shared targets where strong teamwork shows up in results.
What We’re Looking For
- Strong experience with CRM systems and/or project management tools.
- Genuine comfort with AI tools, automations, and digital workflows — this is central to how we work.
- Exceptional attention to detail.
- Clear written and verbal communication.
- Confidence joining customer-facing calls and meetings, and traveling when required.
- A collaborative mindset — you measure success by how well the two-person team performs.
- Interest in sales and commercial work, with ambition to develop towards a more senior role.
- Strong computer literacy and the ability to learn specialist systems quickly.
- Reliability under pace when several deals are moving at once.
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Prior supplement or manufacturing knowledge is not required; training is provided.
Why Join Us?
- Real commercial partnership — work side by side with a Senior BDM in a two-person team, not as a distant admin resource.
- Bonus scheme — additional earnings tied to shared monthly and quarterly team milestones, so strong teamwork increases earning potential over time.
- Tech-first environment — AI, automations, and modern systems are part of the job, not a side interest.
- Growth path — structured exposure to live sales with opportunity to progress into a senior commercial role.
- Innovative sector — support entrepreneurs and established brands bringing health, wellness, and nutrition products to market.
Practicalities
- Job Type: Full-time, Permanent
- Base Salary: £30,000 per year
- Additional Pay: Bonus scheme applicable (team milestones, monthly and quarterly)
- Location: Orbital Park, Ashford, Kent
- Working Arrangement: Fully office-based
- Working Hours: Monday to Friday, 9:00am–5:00pm
- Reporting to: Head of Commercial
This role combines systems excellence with real customer exposure. Applicants should be comfortable with detail-heavy work and happy to be visible on calls and in meetings as part of a commercial team.
To Apply
Please submit your CV together with a covering letter explaining how your systems strengths, attention to detail, and interest in commercial work make you a strong fit for this partnership role.
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