Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role Overview

The Commercial Support Officer plays a key role in supporting the compliant commercial management of subcontracting activities under the Proteus Contract. Working closely with the Contract Commercial Manager (CCM) and wider commercial function, the role ensures that all subcontract-related processes, records, and governance requirements are fully aligned with client contractual obligations and audit standards.

While the role does not hold authority to bind the Contractor, it is critical in maintaining robust subcontract controls, transparency, and compliance, ensuring that all subcontracting activity meets the standards required by Transport for London and internal governance frameworks.

Key Duties Include

Subcontract Management & Compliance

• Support the end-to-end commercial management of subcontracts, ensuring full compliance with contractual requirements, policies, and governance obligations.
• Maintain accurate and up-to-date subcontract records within the Contract Register, including approvals, variations, and supporting documentation.
• Assist in the preparation, submission, and tracking of Requests for Consent to Appoint in line with contractual requirements.
• Ensure all subcontracting activities are fully compliant with client (TfL) contractual obligations, including audit readiness at all times.
• Monitor subcontractor performance against KPIs and support reporting into governance forums.
• Support the identification, tracking, and escalation of commercial risks relating to subcontracting activities.

Commercial Governance & Controls

• Maintain and manage contract registers, variation logs, and commercial trackers, ensuring accuracy, completeness, and version control.
• Support subcontract-related variation processes, including logging, tracking, and maintaining robust audit trails.
• Ensure all commercial and subcontract documentation is properly controlled, filed, and accessible in line with document management standards.
• Track actions, approvals, and decisions arising from subcontract and commercial governance meetings.

Commercial Support & Coordination

• Provide day-to-day commercial and administrative support to the CCM and wider commercial team.
• Coordinate inputs from Finance, Procurement, Legal, Risk, and Delivery teams to support integrated commercial decision-making.
• Assist in preparing commercial inputs for governance forums, including Commercial Review and Contract Management Meetings.
• Support Value for Money, benchmarking, and reporting activities relating to subcontracting.

Supply Chain Engagement

• Support the development and maintenance of effective working relationships with subcontractors and supply chain partners.
• Assist in subcontract procurement activities, including tendering, evaluation, and commercial negotiations, where required.

Required Skills and Experience

• Experience in a commercial, subcontract management, or contract administration role, ideally within regulated, public-sector, or infrastructure environments.
• Familiarity with subcontract governance, contract registers, variation logs, and compliance frameworks.
• Experience supporting subcontract procurement, tendering, or supply chain processes is desirable.
• Strong understanding of commercial controls, risk management, and audit requirements.

Skills Requirement

• Bachelor’s degree in Law, Engineering, Information Management, or a related discipline.
• Excellent communication and commercial negotiation skills.
• Strong analytical capability and confident decision-making under pressure.
• High levels of professionalism, integrity, and accountability.
• Ability to manage competing priorities while maintaining contractual compliance.
• Proactive, pragmatic, and solutions-focused approach to commercial challenges.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability, or other characteristics protected by law.