The AA
Commercial Training Manager
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Company Description
Location: South, Field-based
Employment Type: Permanent
Why Join Us?
- Field-based national role, with UK travel and occasional overnight stays depending on business needs
- Annual bonus, free AA breakdown membership from Day One and access to a wide range of employee discounts
- Blend commercial driver training delivery with operational management, helping maintain high standards across Drivetech's trainer network
- Shape trainer quality, resilience and customer outcomes while partnering with teams and stakeholders across Drivetech, The AA and external organisations
- Develop others through trainer recruitment, induction, quality monitoring, ongoing CPD and skills enhancement
Company Description / Business Unit
For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. This has been recognised by Sunday Times “Best Places to Work” for the last two years.
Job Description
Help keep Drivetech's commercial training operation performing at its best, combining hands-on driver training with operational leadership.
As Commercial Training Manager, you'll support the National Commercial Training Manager in maintaining trainer quality, delivery resilience and excellent customer outcomes. The balance of operational management, training delivery, quality assurance, project activity and customer engagement will flex with business needs.
You'll recruit and develop trainers, oversee quality monitoring and continuous professional development, and deliver commercial driver training programmes yourself. You'll also work with Account Managers, Product, bookings and planning teams, customers, the DVSA, police, senior leaders and the wider AA group to strengthen delivery and professional standards.
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This role will suit someone who combines credible professional driver training expertise with sound judgement, strong organisation and a collaborative approach. You'll be comfortable working independently, managing competing priorities and stepping in to maintain operational continuity when required.
Key Responsibilities
- Lead trainer selection, recruitment and induction, working with trainer support and commercial bookings teams to build a capable, delivery-ready trainer network.
- Oversee the Trainer Quality Monitoring programme and ongoing CPD, using evidence-based assessment, feedback and targeted development to maintain consistently high training standards.
- Address quality concerns promptly, providing clear guidance and support for improvement and taking appropriate action where required to protect delivery quality.
- Deliver commercial driver training, inductions, upskills and presentations, maintaining your own professional competence and credibility as an Approved Driving Instructor.
- Partner with the Product Team to develop and embed training products for commercial clients, ensuring trainers are briefed, trained and able to access the materials they need.
- Use course feedback and performance information to identify themes, improve CPD and champion continuous improvement and customer excellence with Account Managers.
- Build trusted relationships across internal and external stakeholders and provide operational management cover when required, helping maintain trainer support, customer service and continuity of delivery.
Qualifications
You’ll Bring
- Current DVSA registered Approved Driving Instructor status, with experience delivering classroom-based and practical in-vehicle training.
- Experience assessing, coaching and developing others, including providing evidence-based assessments and structured feedback.
- Experience working with multiple stakeholders, managing competing priorities and building effective working relationships.
- Strong organisational and planning skills, with a track record of achieving operational objectives and meeting deadlines.
- Clear communication and interpersonal skills, sound independent decision-making and the ability to use data and management information to inform decisions.
- Experience managing a geographically dispersed contractor network and commercial fleet driver training; DVSA fleet trainer registration and an advanced driving qualification, or willingness to work towards them.
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Nice to Have
- LGV/PCV driving licence or trailer towing experience.
- Transport Manager CPC.
- L3 AET/PTTLS.
Additional Information
Belonging at The AA
At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.
Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including;
- 25 days' annual leave plus bank holidays, the option to buy additional holiday
- Up to 7% employer pension contribution
- Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
- 24/7 GP access and wellbeing support for you and your family
- A wide range of employee discounts, including our popular car salary sacrifice scheme
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Location: FIELD WORKER
Business Unit: Roadside Services
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