The Humberview Group
Commercial Truck Service Advisor
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Medium Duty Truck Service Advisor
Mayfield Ford Lincoln is looking for a Medium Duty Truck Service Advisor to add to their team in Brampton. Mayfield Ford Lincoln is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.
We are looking for an experienced, motivated Service Advisor to take on a specialized role focused on growing and managing our truck, commercial, fleet and medium-duty service business.
This is an opportunity for someone who understands the importance of building strong customer relationships, identifying repair opportunities, communicating effectively with technicians and customers, and producing profitable service business.
The successful candidate will play an important role in developing our truck and commercial customer base while delivering an exceptional customer experience.
Compensation
Base salary plus performance bonus. Ranging from $80,000 to $115,000 a year.
Why Join The Humberview Group?
- Career Growth – Advancement opportunities across 20 stores and 18 brands.
- Rewards & Bonuses – Referral bonuses up to $2,000 and incentive programs.
- Comprehensive Benefits – Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
- Training & Mentorship – Learn from experienced leaders who support your growth.
- Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
- Lifestyle Benefits – Discounts on brands and gym memberships.
- Great Team Culture – Social events, BBQs, and team outings.
- Work-Life Balance – No Sundays or holidays, plus long summer weekends.
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The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.
With over 60 years of success, our people and customer relationships continue to drive our growth.
What You'll Do
- Manage truck, commercial and medium-duty service customers from check-in through vehicle delivery.
- Build and maintain long-term relationships with fleet and commercial customers.
- Develop new commercial and fleet business opportunities.
- Work closely with technicians to understand vehicle concerns and recommended repairs.
- Clearly explain recommended repairs, maintenance, and diagnostic findings to customers.
- Present estimates and obtain customer authorization.
- Maximize customer-pay repair opportunities while maintaining a high level of trust and transparency.
- Monitor repair orders to ensure work is completed accurately, efficiently and profitably.
- Maintain regular communication with customers regarding repair status and completion times.
- Follow up with customers after service to encourage retention and future business.
- Identify opportunities for additional maintenance and repairs based on vehicle condition and manufacturer recommendations.
- Maintain accurate and complete repair-order documentation.
- Work closely with Parts, Technicians, Warranty and Service Management.
- Help grow the dealership’s presence within the local commercial and fleet market.
- Additional duties as assigned.
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What We're Looking For
- A great attitude!
- Customer service experience is required.
- Strong knowledge of trucks and commercial vehicles.
- Previous Service Advisor experience.
- A valid Drivers License and clean driving record is required.
- Strong interpersonal skills and a focus on building and maintaining relationships.
- Experience with CDK is an asset.
- Strong organizational and time management skills.
- Takes initiative and is self-motivated.
- Skilled communicator (both written and oral).
- Able to resolve conflict.
- Ford experience and familiarity with Ford truck products, commercial vehicles and fleet customers would be an asset.
- A desire to achieve the very best in customer service and teamwork.
Join Our Team
At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.
Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.
Apply today and grow with us.
The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.
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