Suffolk County Council
Commissioning and Contracts Officer (Internal)
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- Suffolk County Council
- Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk, IP1 2BX - Hybrid
- Salary: £34,434 per annum (pro rata for part time)
- Hours: 37 hours per week, flexible working options available
- Contract: Fixed Term or Secondment until September 2028
When you join the Care Market Hub as a Commissioning and Contracts Officer, we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.
Reimagine the possibilities.
Your role and responsibilities
As a Commissioning and Contract Support Officer within the Care Market Hub, you will play a key role in supporting the work of the Commissioning and Contract Management Team. From setting up new care providers on our systems to coordinating information and supporting colleagues across Adult Social Care, you'll help ensure services run smoothly and efficiently.
Working closely with a range of teams, this role offers an excellent opportunity to develop a broad understanding of Adult Social Care and commissioning. You'll be responsible for maintaining accurate records, managing and sharing information, monitoring inboxes and work queues, and responding to queries from providers, social workers and contract management colleagues. Your work will help ensure that requests are progressed promptly and stakeholders receive the support they need.
You will need
- Strong organisational skills and excellent attention to detail.
- A proactive and positive approach to problem-solving.
- Confidence communicating effectively by email and telephone.
- The ability to follow established processes while identifying opportunities for improvement.
- Good IT skills, including experience using Microsoft Office applications such as Word and Excel.
- A willingness to learn, develop new skills and adapt to changing priorities. Previous experience in an office or social care environment is beneficial but not essential.
- A commitment to our WeASPIRE values and a genuine desire to make a positive difference for people supported by Adult Social Care.
You can view a full list of requirements in the Job and Person Profile (JPP) (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/24502-Commissioning-and-Contracts-Officer.docx], which you can find in the ‘How to apply’ section towards the bottom of this advert.
If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
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The team
The Care Market Hub is a small but highly impactful team consisting of a Team Manager, two Commissioning and Contract Officers, and one Commissioning and Contract Support Officer. As part of the Strategic Commissioning and Contract Management Service, we work closely with colleagues across Adult Social Care and the wider care market to support the delivery of high-quality services.
We work collaboratively and support one another to achieve our goals. The team is office-based at least two days per week, typically every Monday and then alternating Tuesdays and Wednesdays, with flexibility to work from home on other days.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Terri Osborn (She/Her) for a casual conversation. You can reach them by calling 01473 265 883 or emailing terri.osborn@suffolk.gov.uk [terri.osborn@suffolk.gov.uk].
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile (JPP) (Word). [https://sccrecruit.blob.core.windows.net/assets/SCC/24502-Commissioning-and-Contracts-Officer.docx]
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/Other-Docs/SupportingStatementTemplate.docx].
- What interests you about working within the Care Market Hub, and what skills and qualities would you bring to this role?
- Please describe a time when you had to manage multiple competing priorities and tight deadlines. How did you organise your workload and ensure nothing was missed?
- Please provide an example of when you helped someone resolve a problem or answer a query through email, telephone or another communication method. What was the issue, how did you approach it, and what was the outcome?
- Describe a situation where attention to detail was important. What steps did you take to ensure information was accurate and stored or shared correctly?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For guidance on completing your application, please see our How to Apply page [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/657088].
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/764097] to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk [recruitment@suffolk.gov.uk] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/757078].
Closing date: 11.30pm, 13 September 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) [https://careers.suffolk.gov.uk/].
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