Country Court
Commissioning Customer Relations Advisor
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Commissioning Customer Relations Advisor - Required For Our Brand New Care Home
Southcote Lodge Care Home, Lodge Lane, Nettleham, Lincolnshire
Part of The Country Court Family
Hours
37.5 Hours per week - Monday to Friday
Salary
OTE £50,000 (£35,000 BASIC & £15,000 Commission for an on-target performance)
About Southcote Lodge Care Home
Southcote Lodge Care Home is a brand-new, purpose-built 65-bed care home. Located in the village of Nettleham, north-east of Lincoln, the care home is ideally situated for families across Lincolnshire. Southcote Lodge Care Home offers a peaceful yet well-connected setting, making it convenient for friends and relatives to visit regularly.
About The Role
At Southcote Lodge Care Home, an award-winning care home renowned for its expertise in residential, dementia, and respite care, we are seeking an accomplished and dynamic Customer Relations Manager. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families.
What You’ll Do
- Admissions Leadership: Oversee and refine the entire admissions journey—from the first enquiry to a seamless move-in experience—ensuring every interaction reflects the highest standards of care and professionalism.
- Relationship Building: Cultivate and maintain robust, long-lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.
- Strategic Business Development: Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.
- Community Engagement: Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.
- Performance Management: Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care.
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About You
You are a seasoned professional with a proven track record in customer relations, sales, or business development—ideally within sectors such as healthcare, elderly care, hotels, or retirement living. Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high-pressure environments while maintaining a compassionate approach. Key qualities include:
- Excellent communication skills across all channels
- A proactive, target-driven attitude complemented by outstanding organisational abilities
- A deep understanding of local market dynamics and demographic trends
- Proficiency in CRM software and related systems
- A full, clean driving license and access to your own transport to support local business development
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What We Offer
We believe in recognising and rewarding exceptional talent. In return for your expertise, we offer:
- Competitive Remuneration: An attractive salary package featuring a base salary of £35,000, combined with performance-driven commission incentives, offering an on-target earnings potential of up to £50,000 per annum.
- Generous Benefits: 28 days holiday (including bank holidays), annual pay reviews, and enhanced bank holiday rates
- Pension Contributions: Full details of our pension provider will follow with your contract pack.
- Professional Growth: Bespoke induction training, continuous professional development, and access to nationally recognised qualifications.
- Family Culture: Join a family-run business that has grown to over 3,300 employees across more than 45 care homes, where passion for 5* care and employee wellbeing is at the heart of everything we do.
- Additional Perks: Enjoy exclusive benefits such as the Blue Light Card for discounts on shops, restaurants, days out, and more.
Subject to Terms and Conditions
If you are a strategic, relationship-driven professional with a passion for delivering outstanding care and business excellence, we’d love to hear from you. Take the next step in your career and help us continue to set the standard in care excellence at Southcote Lodge Care Home.
Apply today and become a vital part of our award-winning team!
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