Commissions Coordinator: £30,000 - £33,000pa plus Performance Bonus & Benefits.

A key business-critical role responsible for managing the end-to-end commission process across the North West Europe region. Working closely with Finance, Sales, and Operations teams, the role holder will ensure the accurate and timely calculation, validation, and payment of commissions to both internal and external stakeholders, in line with SLAs and payroll deadlines.

Given that intermediaries account for approximately 70% of monthly deal flow within the region, with monthly commission payments exceeding £0.5m across more than 500 stakeholders, success in the role depends on effective stakeholder relationship management, strong organisational skills, and a high level of administrative accuracy and control.

At Bibby Financial Services (BFS), we’ve been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that’s expanding, innovating or breaking into new markets. We’re proud to be part of Bibby Line Group, a long-standing family business and one of the UK’s oldest independent companies

Your Responsibilities

• Ensure the timely and accurate delivery of the North West Europe (NWE) commission process, maintaining robust financial controls and process governance.
• Maintain a strong focus on compliance, accuracy, and adherence to established control frameworks.
• Develop a thorough understanding of existing processes and collaborate effectively with Business Partnering, Financial Control, and Accounts Payable teams to identify and implement process improvements, including opportunities for automation and enhanced system utilisation.
• Manage and support the end-to-end broker commission process for the introducer network, ensuring payments are made in accordance with contractual agreements and agreed commission structures.
• Deliver an exceptional customer experience by efficiently managing incoming queries, proactively resolving issues, and promoting the BFS brand through a professional and responsive approach.
• Build and maintain strong working relationships with Sales and Operations teams to obtain required inputs, resolve queries, and ensure the smooth execution of commission processes.
• Operate effectively within tight payroll deadlines, ensuring the accurate and timely calculation and payment of NWE sales commissions.
• Monitor, reconcile, and validate commission data to ensure completeness, accuracy, and compliance with internal policies and external agreements.
• Support continuous improvement initiatives by identifying process inefficiencies, reducing manual intervention, and enhancing operational effectiveness.
• Ensure commissions are calculated and paid in accordance with documented agreements and commission schemes, maintaining up-to-date records and proactively identifying, escalating, and resolving any ambiguities.
• Manage the workflow of introducer invoices received through the shared mailbox, coordinating with the Purchase Ledger team to ensure accurate and timely payment to verified bank accounts.
• Manage commission-related queries received via email and telephone from both internal and external stakeholders, ensuring prompt, professional, and satisfactory resolution.
• Perform regular reconciliation of commission-related control accounts, ensuring costs are correctly allocated, payments accurately reflect accrued liabilities, and any discrepancies are investigated and resolved.
• Build and maintain strong relationships with introducers through effective communication across multiple channels, proactively managing stakeholder needs and fostering positive long-term partnerships.
• Identify opportunities to enhance processes, controls, and stakeholder experience, contributing to the continuous improvement of commission operations.
• Undertake any other duties, responsibilities, or project activities commensurate with the level and scope of the role, consistent with the role holder's skills, experience, and training.