M Group Transport
Communication Manager
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Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Highways, we’re supporting the safe transportation and movement of people across the UK.
We don’t just build roads and bridges- we’re building a better future, creating lasting social value that gives back to the communities in which we work.
You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.
Want to come and be a part of it?
What you'll bring:
- You’ll own the highways contract Communication Plan and regularly support and contribute to the annual review which includes ensuring timely and effective dissemination of information regarding roadworks, maintenance, infrastructure projects, and travel disruptions. The plan supports public awareness, stakeholder satisfaction, and collaborative engagement.
- Creation and maintenance of the activity schedule
- Attendance at Programme Delivery Groups to oversee and prompt content creation
- Ensure work programmes are regularly updated
- Publishing and maintaining website content
- Creating and/or requesting content for publication
- Drafting content and coordinating the publishing of press releases, staff and councillor newsletters, advance programme/schemes information, programme updates and change communications and website and social media content
- Liaison with SALC (Suffolk Association of Local Councils)
- You’ll define how Suffolk highways engages and distributes stakeholder communications (as per the Stakeholder Management Plan), and use feedback to improve service delivery and communication in collaboration with the customer experience manager.
- Provide advance warnings, updates, and change rationales
- Other activities will include Management of the Consultation Mailbox, Issuing Emergency Road Closure Notifications, Issuing TTRO Road Closure Notifications, Responding to Social Media Comments (strategy to be defined), Handling Media Enquiries and Issuing Internal Staff Communications
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What you'll bring:
- Experience of working successfully within a public facing environment
- A proven ability to deliver against agreed action plans and improvement programmes
- Excellent communication skills - verbal, written and report writing and presentation - to ensure clarity in all situations and to effectively influence decision making.
- Exceptional organisational skills - Forward thinking - capable of thinking ahead and planning for the future
- An understanding of the contemporary issues within highway maintenance would be desirable
- Comfortable with dealing directly with local Councillors, media and members of the public
- Excellent people and client communication skills with experience of dealing with the media
- Strong relationship building skills
- A high level of emotional and social intelligence
- Computer literacy with media channels, O365 packages and PowerBi
- Able to work to tight deadlines under pressure
- Manage and prioritise own workload
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
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In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care and health care cash plan for you and your family
- 28 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Holiday purchase scheme
- Personal Accident Cover
About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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