Job Introduction

The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection, and enforcement of Hackney Carriage and Private Hire drivers, vehicles, and operators across the Bradford District. The key objectives of the service are to promote safety for the public using taxi and private hire vehicles.

We are looking for a new member of staff with safeguarding knowledge and experience to join the Customer & Business Support Team. This role is an opportunity to have a positive impact and make a real difference in our vibrant and diverse city.

The Main Responsibilities Of This Role

• Support the Service with the development & delivery of safeguarding training packages to prospective/existing licence holders across all mediums including E Learning. Review and select content appropriate to the target audience.
• Proactively build and maintain effective working relationships with a wide range of stakeholders and assist with specific projects. Deal with the public and the trade regularly. Liaise with other authorities to share best practice and experiences. Attending meetings as required.
• Good communication skills, both written and oral, to deal confidentially and diplomatically with a range of audiences. Ability to prepare non-standard letters, create letter and email templates, and train staff on the use of such.
• Respond to complaints and enquiries from service users, members of the public, elected members, and public services including the police. Prioritise and manage own workload effectively and in a timely manner, when necessary carry out investigations, conclude, and communicate the outcomes.
• Ability to handle private, confidential, and sensitive information. Respond to FOI, SAR, NR3, and associated requests. Ensure confidentiality, evidence integrity, data protection (GDPR), information security, and regulatory requirements are met.