The Change Project
Communications and Engagement Officer
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Communications and Engagement Officer
The Change Project | Hybrid (home-based, with occasional travel across Essex, Hertfordshire and Bedfordshire)
£26,000 pro rata | 22.5 hours per week | Fixed-term contract, 6 months (possibility of extension)
About us
The Change Project is a specialist organisation focused on preventing domestic abuse by educating people who use abuse and promoting lasting behaviour change. Working across Essex, Norfolk, the South East of England, and East Anglia, the organisation delivers tailored domestic abuse interventions matched to individual circumstances and risk levels. Partners and ex-partners can access an Integrated Support Service to ensure victims and survivors receive consistent support throughout perpetrator programmes and are signposted to additional agencies where needed. The Change Project also delivers training to professionals and organisations working with those impacted by domestic abuse. In addition, it offers a wide range of counselling services, including child-focused counselling, play therapy, counselling for young people, family and couples counselling, psychosexual therapy, and individual therapy.
About the role
The Change Project is looking for a Communications and Engagement Officer to lead the day-to-day delivery of our communications strategy. You'll take ownership of our social media, content creation, campaign planning and analysis, working closely with managers across the charity to promote our services and raise awareness of domestic abuse prevention, education and support.
You'll also play a key role in supporting and coordinating our communications volunteers, helping them thrive and ensuring everything we publish is consistent, professional and true to who we are.
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What you'll be doing
Main Responsibilities
- Oversee the organisation's campaigns calendar, social media accounts and the promotion of services and events
- Coordinate, create and publish engaging digital content in a variety of forms e.g. graphics, videos and promotional materials
- Collaborate with managers and subject matter experts to identify opportunities for promotional material and audience engagement
- Ensure external communications are accessible, accurate and aligned with organisational branding
- Support the production of press releases and responses to media enquiries and social media enquiries
- Provide monthly performance reports on the organisation’s social media activity and recommend relevant improvements
Volunteer Coordination
- Coordinate the tasks of communications volunteers
- Provide guidance and support to communication volunteers and monitor progress
- Ensure volunteer-produced content meets organisational standards.
General Responsibilities
- Promote and uphold the values of The Change Project
- Work in accordance with organisational policies and procedures
- Maintain confidentiality and comply with GDPR requirements
- Undertake any other reasonable duties consistent with the role
What we're looking for
Knowledge and Understanding
- At least 1 year of experience in a communications role, with a strong understanding of social media and digital communications
- A track record of owning communications delivery end to end, working both independently and through others
- Strong planning and prioritisation skills, excellent written communication, and real attention to detail
- Experience juggling multiple stakeholders, deadlines and a busy content calendar
- Experience in a people-focused, membership or values-led organisation
- A collaborative, hands-on approach and genuine interest in building strong working relationships
- Confidence with Microsoft Office, Canva and social media platforms
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Skills
- Strong skills in creating and editing engaging digital content
- Excellent written communication skills
- Strong organisational and planning skills
- Ability to manage multiple priorities and deadlines
- Strong IT skills, including Microsoft Office, Canva, and social media platforms.
- Ability to work independently and use initiative
Attributes
- Creative and proactive approach
- Strong attention to detail
- Positive and collaborative working style
- Commitment to equality, diversity and inclusion
- Commitment to the mission and values of The Change Project
It would also be great if you have
Knowledge and Understanding
- Understanding of domestic abuse, counselling, safeguarding or related social issues
- Understanding of charity sector communications
Skills
- Experience using a variety of design software
- Experience in producing short-form video content.
- Experience in using email marketing platforms.
- Experience in coordinating volunteers.
Attributes
- Passion for using communications to create social change.
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